How to Apply
A cover letter and resume are required for consideration for this position and should be consolidated into a single document before submission. The cover letter should address your specific interest in this position and outline skills and experience that directly relate to this position and the required qualifications noted in the position.
Job Summary
CEW+ empowers women and underserved individuals in the University of Michigan and surrounding communities by advocating and providing resources to help them reach their academic, financial, and professional potential. CEW+ provides resources, career and education counseling, events and workshops, emergency funding, and scholarships.
Do you have a passion for gender equity and social justice? We work daily to increase the prevalence of diversity, equity, and inclusion in our community. We collaborate across teams for programs, projects, marketing, events, and donor engagement.
This position will be a member of Core Support Team reporting directly to the Continuous Improvement Specialist. This position is full-time and benefits-eligible. All CEW+ staff members are eligible to work remotely for a portion of their schedule. During the 6-month probation period, 1-day per week will be remote. At the midpoint of the probation period (3 months), an assessment will be completed to determine eligibility for working remotely 2 days per week. All staff are on-site on Tuesdays and Thursdays and core business hours are 9-3:30.
Responsibilities*
50% Front Office Duties
- Greet all participants, donors, guests and visitors and respond to all inquiries and needs (including filing, copying, directing people to appropriate staff, set-up and breakdown for
meetings and providing technical assistance as needed) - Responsible for maintaining common public facing areas at the Center
- Answer multi-line phone
- Responsible for office-wide purchases
- Responsible for updating and maintaining procedure documents
- Maintain calendars as needed
- Create mail merges, name tags and print materials
- Make independent decisions within established guidelines regarding planning, organizing and scheduling work
- Provide program support including logistics and ordering as needed
50% Counseling and Student Financial Aid Support
- Primary staff member responding to counseling service scheduling inquiries and
providing other campus resource information as appropriate - Schedule counseling appointments and other counseling meetings as needed
- Primary person responsible for corresponding with Counseling participants prior to appointment and post appointment
- Maintain counseling records as needed
- Process emergency funds and monitor disbursement
- Maintain confidentiality of all records and participant information
Required Qualifications*
- A bachelor's degree or equivalent experience in an administrative, customer service function
- Excellent written and verbal communication as well as interpersonal skills as demonstrated by application and interview
- Experience with generating reports from a variety of databases
- Experience with virtual meeting platforms
- Discretion when dealing with highly sensitive information and a focus on customer service is essential
- Ability to effectively communicate and work with all levels of constituents, while operating in a fast-paced customer service environment
- Demonstrated awareness of challenges for nontraditional students as they relate to higher education
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
