Job#: 3013464

Job Description:

Job Title: Application Support Team Manager

Location: Menasha, Wisconsin (Hybrid – 3 days onsite)

Our great client in Menasha, Wisconsin is seeking an Application Support Team Manager to join their team. This is a hybrid position requiring regular onsite presence in Menasha. If interested, please send your resume to [email protected] to apply.

The Application Support Team Manager will lead a team of professionals responsible for supporting the company’s critical business applications. This includes enterprise-wide systems such as Finance applications, ERP, Salesforce, ServiceNow, and other shared-service platforms. The manager will oversee daily operations, ensuring incidents and requests are resolved promptly and effectively, while driving continuous improvement initiatives. This role also involves vendor coordination, strategic planning, application lifecycle management, and implementing best practices to enhance the overall user experience.

• Lead and manage the application support team, providing coaching and guidance.
• Develop and implement support processes to ensure efficient resolution of application-related issues.
• Monitor team performance and ensure SLAs are consistently met.
• Collaborate with cross-functional departments to ensure seamless integration and support of enterprise applications.
• Provide regular reporting on team performance and application support metrics.
• Identify and implement improvements to support processes, tools, and monitoring systems.
• Manage vendor relationships and act as the primary liaison between the support team and business units.
• Ensure customer satisfaction through timely and effective support.
• Handle escalations and resolve complex application-related issues.
• Stay current with industry trends and best practices in application support.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in application support or a similar role, with at least 2 years in a leadership or managerial position.
• Strong knowledge of application lifecycle management, incident management, and problem resolution.
• Experience with application monitoring tools, performance optimization, and capacity planning.
• Proven ability to manage and develop technical teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders.
• Experience working with third-party vendors and managing contracts.
• Strong understanding of ITIL or similar frameworks preferred.
• Familiarity with security best practices and compliance requirements related to application management.

• Travel: 0–10%
• Work Schedule: Monday–Friday, 7 AM–5 PM (with flexibility to meet business needs).

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.