Job#: 3020733

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Applications Product Owner

Location: Miami, FL- onsite 4 days a week

Duration : 6 month contract with extension

Rate Range : 60-68/hr

Position Overview:

Application Product Owner operates as an individual contributor within the Global organization and is accountable for the operational ownership of assigned related applications supporting both shipboard and shoreside environments.

The scope of this role spans multiple brands, vessels, and operational contexts, requiring close coordination with internal technology teams, shipboard and shoreside gaming operations, and external vendors.

This position does not have direct people management responsibility but carries significant responsibility for application reliability, operational effectiveness, and issue resolution in a complex, guest-facing, revenue-critical environment. The role supports systems used in a 24/7 operational setting and may be involved in activities across multiple time zones, currencies and geography.

Job Requirements:

• Serve as the primary, hands-on operational owner and technical subject matter expert for assigned gaming systems and applications used across shipboard and shoreside environments
• Oversee day-to-day application operations, including monitoring performance, managing incidents, and coordinating resolution of system issues
• Act as the central point of contact between Global Gaming business teams, IT, vendors, compliance and support partners for application-related matters
• Partner with IT and vendors to ensure system availability, stability, and compliance with Carnival technology standards and regulatory requirements
• Support application enhancements and configuration changes, translating operational needs into clear requirements and validating delivered solutions • Participate in release planning, testing, and deployment coordination to minimize operational disruption
• Support shipboard teams by providing functional guidance, troubleshooting assistance, and operational insight related to gaming systems
• Maintain application documentation, operational procedures, and knowledge artifacts to support consistent system use and supportability
• Assist in vendor management activities, including issue escalation, service reviews, and performance tracking
• Identify opportunities for process improvements, automation, and system optimization to enhance operational efficiency and guest experience
• Collaborate with compliance, security, and audit partners to support regulatory adherence and internal controls
• Participate in incident post-mortems and root cause analysis to prevent recurring issues
• Facilitate regular updates to business and IT leadership teams on status of issues, development and upcoming product releases
• Collaborate with developers and UAT teams to ensure solutions meet expectations. This may require working in lab environment

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.