Appointment Registration Receptionist
Job Description
Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer.Essential Responsibilities:
- Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary.
- Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.
- Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.
- Receives and screens calls; schedules patient appointments based on type and severity of illness/injury or purpose of call; maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments.
- Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested.
- Enters data into computer; generates paperwork for chart requisition to medical records as required.
- Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments.
- Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate; refers problems and complaints to supervisor or designated patient concern resource.
- Notifies supervisor or designated individual of any significant delay or backlog.
- Performs all computerized appointment system applications.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications: Experience
- One (1) year customer service/sales, public relations or related experience.
- High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
- N/A
- Type 40 wpm.
- Demonstrated knowledge of and skill in the adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking, understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.
- Office/clerical experience.
- Knowledge of medical terminology.
Under direct supervision, performs variety of receptionist, office, clerical and patient attendance duties; makes and answers calls; schedules and/or reschedules appointments; enters appointment data in computer.Essential Responsibilities:
- Greets patient in courteous and business-like manner; registers patients in computer; generates forms accurately (e.g. correct provider codes, pertinent health plan/non-plan data); verifies health plan eligibility; refers more difficult or complicated cases to membership service; assists or directs new health plan members to membership service to determine health plan coverage and ensure proper extension of benefits; completes account verification forms as necessary.
- Ensures adequate amount of registration supplies and forms on hand; requisitions supplies as needed.
- Gathers, analyzes, compiles and records data for routine, special and statistical reports or studies.
- Receives and screens calls; schedules patient appointments based on type and severity of illness/injury or purpose of call; maintains familiarity with various schedules, coding techniques and individual physicians in assigned departments.
- Records pertinent patient information in computerized appointment system; assists in matching waitlisted patients for proper appointments as requested.
- Enters data into computer; generates paperwork for chart requisition to medical records as required.
- Cancels and reschedules physician or patient appointments by telephone or correspondence; informs patients of advance appointments.
- Greets callers; notifies clinics of arrival; ascertains and responds to needs of callers; assists with directions as appropriate; refers problems and complaints to supervisor or designated patient concern resource.
- Notifies supervisor or designated individual of any significant delay or backlog.
- Performs all computerized appointment system applications.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
Basic Qualifications: Experience
- One (1) year customer service/sales, public relations or related experience.
- High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
- N/A
- Type 40 wpm.
- Demonstrated knowledge of and skill in the adaptability, conflict resolution, decision making, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking, understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.
- Office/clerical experience.
- Knowledge of medical terminology.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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