ABOUT THE ROLE:
The Assistant Director of Administration and Operations (ADAO) of the CSD will be responsible for supervising the internal operations of the Department including direct supervision of the Administrative Coordinator. The ADAO will work closely with the Director of CSD in order to ensure smooth operations for the alternative response program on a day-to-day basis. Additionally, the ADAO will work closely with the Director to ensure the seamless implementation of Department policies, strategic plans, data collection systems and daily operations of the teams across the Department. The ADAO works with the Director to set the tone in creating a work culture of compassion, learning, mutual respect and humor. The ADAO will lead by example in valuing the experiences and perspectives of all members of the team. The ideal candidate will be flexible, adaptable, eager to learn, willing to give and receive direction with comfort and ready to lead an innovative approach to public safety.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Provide direct supervision to the Administrative Coordinator

• Support the Director in the creation and management of the department budget

• Ensure the implementation and monitoring of policies and procedures

• Ensure the implementation and monitoring of internal software systems

• Oversee resource and supply procurement, management, and provisioning

• Oversee all data collection, analysis, and reporting for the department

• Support the strategic planning activities of the department and programs with the primary goal of ensuring ongoing effectiveness

• Play a key role in developing and evaluating key performance metrics for the department

• Support the analysis, research and implementation of increasing the scope of CSD over time

• Lead or support administrative and operational projects and other improvement efforts

• Promote, model and lead change in establishing an anti-racism, anti-oppression culture and undertake efforts to promote a safe and inclusive environment for LGBTQIA+ and other identities.

• Support the ongoing development and implementation of a comprehensive training program for staff

• Support all talent acquisition, talent management, onboarding, and offboarding processes

• Create and maintain strong working relationships with other Community Safety Departments across the country

• Ensure coordination with various consultants providing assistance to the CSD

• Other duties as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS & QUALIFICATIONS:

Education/Experience/License/Certification

• Master's degree in Business, Public Policy, Public Health, or related field

• Five (5) years of experience in managing social service programs, behavioral health services or crisis management services in a supervisory capacity.

• Experience managing budgets, strategic plans, data analysis plans and program evaluation

Knowledge, Skills and Abilities:

• Strong communication skills, including presentation and negotiation.

• Understanding of community mental health services, psychiatric rehabilitation, and violence prevention concepts

• Sensitivity to multicultural populations and their experiences and perspectives.

• Knowledge of principles of community safety and experience coordinating resources and services into the community to achieve department and program goals.

• Must be CPR and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment.

• The City of Cambridge's workforce, like the community it serves, is diverse, and candidates must demonstrate the knowledge and the ability to work effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

• Demonstrated ability to conceive, write, and distribute written memos, policies, plans, and training materials.

• Demonstrated ability to seek best practices to the solution of problems.

• Demonstrated ability to collaborate effectively with a wide range of personnel from both within and outside the public safety community when working on projects, training programs, administrative matters, or quality control programs.

• Demonstrated maturity of judgment and effective approach to quality control and customer service.

• Good communication, team building, and problem-solving skills.

• Strong proficiency in Microsoft Windows Office Suite (Outlook, Word, PowerPoint, Excel).

PREFERRED QUALIFICATIONS:

• Knowledge of Cambridge is preferred.

• Strong awareness of local social service providers/community resources

• Experience as a licensed LSW, LCSW, LICSW, LMHC, PhD, or PsyD desirable.

• Experience managing budgets, strategic plans, data analysis plans and program evaluation plans

Knowledge, Skills, and Abilities:

• Exceptional written and verbal communication skills, particularly in documentation and report writing.

• Strong analytical and critical thinking abilities; able to assess complex situations and propose balanced, practical solutions.

• Advanced knowledge of employee relations and investigation protocols.

• High level of professionalism, discretion, and emotional intelligence.

• Strong interpersonal and conflict-resolution skills.

• Ability to manage multiple issues simultaneously in a fast-paced environment.

• Capable of building trust with employees and leaders while maintaining objectivity.

• Commitment to principles of equity, inclusion, and fair treatment.

WORK ENVIRONMENT:

Standard office environment. Fluorescent lighting and window unit air conditioning. Moderate noise level. This position may be eligible for hybrid work under the City's Telework Policy depending on operational needs.

PHYSICAL DEMANDS:

Ability to access, input, and retrieve information from a computer. Ability to answer phones and maintain multiple files. Ability to travel throughout the City of Cambridge to various meetings, site visits, etc.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SUMMARY OF BENEFITS:

• Health, dental and vision insurance

• Vacation, personal and sick days

• Paid parental leave

• Sick incentive pay eligibility

• Management stipend of $2,700 annually

• 14 paid holidays

• City employee commuter benefits (T-Pass reimbursement, Blue bikes membership, EZRide Shuttle membership)

REQUIRED DOCUMENTS:
Please upload the below documents to complete your application:

• Resume

• Cover Letter