Assistant Director of Operations
Job Description
Hyatt Centric Times Square New York
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.
The Assistant Director of Operations will assist with oversight of the Rooms and Food and Beverage divisions at the hotel under the direction of the Director of Operations. Duties will include training and coaching of direct reports, executing necessary decisions to drive Hyatt’s purpose and achieve Hyatt’s goal of becoming the most preferred hospitality brand in our local market. This individual will have the ability to ensure the hotel’s operations meet Hyatt Centric brand standards while building colleague engagement, understanding guests’ needs and maximizing hotel revenue.
The Assistant Director of Operations will report directly to the Director of Operations on all day-to-day operational matters. The Assistant Director of Operations will be responsible for managing the efficient and smooth running of specific areas within the Rooms and F&B division while ensuring all Hyatt Hotels Corporation initiatives, materials and policies are introduced, implemented and maintained. The Assistant Director of Operations is responsible for running shifts in operational departments as needed.
Salary range for this role is $91,200-$105,000. Actual pay will be commensurate with experience.
We Offer Excellent Benefits:
· Free room nights, Discounted and Friends & Family Room Rates
· Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees)
· 401k with company match
· Paid Vacation, sick days, new child leave and personal day
· Paid family bonding time and adoption assistance
· Free meal in our employee cafeteria
· Discounts at various retailers – Apple, AT&T, T-Mobile, Headspace and many more!
· Tuition Reimbursement
· Employee Stock Purchase Plan
· Strong opportunity for career growth
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
· The ideal candidate with have 4+ years of progressive hotel leadership experience within Rooms Division.
· Must be available on Holidays/Weekends
· Solid rooms operational details
· Service oriented style with professional presentations skills.
· Proven leadership skills.
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven record of accomplishment in high volume concept, effective communicator, effective in providing exceptional customer service and ability to achieve financial, engagement and service goals.
· Experience with purchasing and inventories, comprehensive administrative skills, some knowledge of inventory and controls.
· Clear and concise written and verbal communication skills.
· Must be proficient in Microsoft Word and Excel.
· Must have excellent organizational, interpersonal and time management skills.
· Familiar with guest survey tracking and trends
· Previous experience with Hotel and Management Systems; Opera, Reserve, HotSOS, Kronos, etc. desired
Hyatt Centric Times Square New York
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.
The Assistant Director of Operations will assist with oversight of the Rooms and Food and Beverage divisions at the hotel under the direction of the Director of Operations. Duties will include training and coaching of direct reports, executing necessary decisions to drive Hyatt’s purpose and achieve Hyatt’s goal of becoming the most preferred hospitality brand in our local market. This individual will have the ability to ensure the hotel’s operations meet Hyatt Centric brand standards while building colleague engagement, understanding guests’ needs and maximizing hotel revenue.
The Assistant Director of Operations will report directly to the Director of Operations on all day-to-day operational matters. The Assistant Director of Operations will be responsible for managing the efficient and smooth running of specific areas within the Rooms and F&B division while ensuring all Hyatt Hotels Corporation initiatives, materials and policies are introduced, implemented and maintained. The Assistant Director of Operations is responsible for running shifts in operational departments as needed.
Salary range for this role is $91,200-$105,000. Actual pay will be commensurate with experience.
We Offer Excellent Benefits:
· Free room nights, Discounted and Friends & Family Room Rates
· Medical, Prescription, Dental, Vision Insurance after 30 days (for Full-time employees)
· 401k with company match
· Paid Vacation, sick days, new child leave and personal day
· Paid family bonding time and adoption assistance
· Free meal in our employee cafeteria
· Discounts at various retailers – Apple, AT&T, T-Mobile, Headspace and many more!
· Tuition Reimbursement
· Employee Stock Purchase Plan
· Strong opportunity for career growth
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you!
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
· The ideal candidate with have 4+ years of progressive hotel leadership experience within Rooms Division.
· Must be available on Holidays/Weekends
· Solid rooms operational details
· Service oriented style with professional presentations skills.
· Proven leadership skills.
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven record of accomplishment in high volume concept, effective communicator, effective in providing exceptional customer service and ability to achieve financial, engagement and service goals.
· Experience with purchasing and inventories, comprehensive administrative skills, some knowledge of inventory and controls.
· Clear and concise written and verbal communication skills.
· Must be proficient in Microsoft Word and Excel.
· Must have excellent organizational, interpersonal and time management skills.
· Familiar with guest survey tracking and trends
· Previous experience with Hotel and Management Systems; Opera, Reserve, HotSOS, Kronos, etc. desired
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. With more than 100,000 colleagues across 54 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests. As we continue to grow, we don’t lose sight of what’s most important— people. Hyatt is a company that was built by family. It’s a workplace where coworkers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.
We care for the wellbeing of our colleagues, guests, owners, and communities and are committed to advancing a culture of opportunity for all. We believe that embedding DE&I in every part of our business is the manifestation of our purpose - to care for people so they can be their best. This means everyone with no exceptions. We are committed to ensuring diversity, equity, and inclusion is reflected across our actions and behaviors, policies and procedures, workplace environment and culture. Our Change Start Here commitments outline key DE&I goals around (i) who we employ, develop, and advance, (ii) who we support, and (iii) who we buy from and work with.
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