Assistant Front Office Manager
Job Description
Hyatt Regency St Louis at the Arch
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Front Office Manager duties include, but are not limited to:- Responsible for short and long-term planning and the management of the hotel's front office operations
- Develop and recommend the budget, labor cost plans and objectives and managers within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a front office staff member as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain information on prices, rates, specials, packages, programs, etc... while ensuring all staff are trained in all areas
- Analyze, investigate and resolve guest complaints
- Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables
- Ensure proper staffing levels for customer service goals
Why Hyatt Regency St. Louis?
Benefits and perks include but are not limited to:
- Discounted & Complimentary hotel room nights
- Earned Wage Access & Daily Pay available
- Floating Holiday available upon hire
- Enjoy complimentary meals in our colleague cafe for every shift worked
- Medical, Dental, Vision Insurance - Full-time colleagues can enroll after just 30 days!
- 401K retirement savings plan and company match
- Up to $1,000 in educational assistance per year
- Opportunities to work and visit Hyatt Hotels and Resorts around the world!
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
- At least 1 year of progressive management experience with the Rooms Division
- Service oriented style with professional presentation skills
- Hotel/Hospitality degree a plus!
- Must possess the following strengths:
- high energy, entrepreneurial spirit
- motivational leader
- effective communicator
- effective in providing exceptional customer service
- ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Hyatt Regency St Louis at the Arch
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Assistant Front Office Manager duties include, but are not limited to:- Responsible for short and long-term planning and the management of the hotel's front office operations
- Develop and recommend the budget, labor cost plans and objectives and managers within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a front office staff member as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain information on prices, rates, specials, packages, programs, etc... while ensuring all staff are trained in all areas
- Analyze, investigate and resolve guest complaints
- Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables
- Ensure proper staffing levels for customer service goals
Why Hyatt Regency St. Louis?
Benefits and perks include but are not limited to:
- Discounted & Complimentary hotel room nights
- Earned Wage Access & Daily Pay available
- Floating Holiday available upon hire
- Enjoy complimentary meals in our colleague cafe for every shift worked
- Medical, Dental, Vision Insurance - Full-time colleagues can enroll after just 30 days!
- 401K retirement savings plan and company match
- Up to $1,000 in educational assistance per year
- Opportunities to work and visit Hyatt Hotels and Resorts around the world!
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
- At least 1 year of progressive management experience with the Rooms Division
- Service oriented style with professional presentation skills
- Hotel/Hospitality degree a plus!
- Must possess the following strengths:
- high energy, entrepreneurial spirit
- motivational leader
- effective communicator
- effective in providing exceptional customer service
- ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. With more than 100,000 colleagues across 54 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests. As we continue to grow, we don’t lose sight of what’s most important— people. Hyatt is a company that was built by family. It’s a workplace where coworkers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.
We care for the wellbeing of our colleagues, guests, owners, and communities and are committed to advancing a culture of opportunity for all. We believe that embedding DE&I in every part of our business is the manifestation of our purpose - to care for people so they can be their best. This means everyone with no exceptions. We are committed to ensuring diversity, equity, and inclusion is reflected across our actions and behaviors, policies and procedures, workplace environment and culture. Our Change Start Here commitments outline key DE&I goals around (i) who we employ, develop, and advance, (ii) who we support, and (iii) who we buy from and work with.
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