Job Description
Career Site Header
Job Summary
Assistant RV Resort Managers support the resort by learning and assisting with the day to day operations at a Sun RV Resort which includes, management, office administration, marketing, and maintenance/grounds. They also serve as a day-to-day point of contact for guests and residents.Job Duties
- Ensures compliance of policies designed to increase team member safety. Completes and submits workers' compensation accident reports and incident reports on a timely basis. (Essential)
- Ensures compliance with the federal, state and local agencies that regulate fair housing laws and resort operations. (Essential)
- Handles and reports emergencies that may arise onsite, insuring adherence to standard operating procedures. (Essential)
- Handles resident and guest complaints/inquiries in a timely & professional manner by communicating through a variety of means, and offers solutions consistent with guidelines established by Sun. Written correspondence to inquiries must be sent by the RVP. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Ensures guests and residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
- Consults RV Resort Manager or RVP to determine the best course of action in the event a question or situation does not have an established guideline.
- Coordinates the timely distribution of rental increase and lease renewal notices (if applicable).
- Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.
- Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards.
Requirements
- High School Diploma or GED (Required)
- 1 year in experience in the property/resort management industry (Required)
- 6 months in previous sales & leasing experience (Preferred)
- 6 months in experience using NetSuite (Preferred)
- Demonstrated leadership abilities
- Excellent verbal and written communication skills
- Strong organizational and negotiation skills
- Knowledge of basic accounting principles
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Basic computer proficiency including email, internet and Microsoft Office Suit
- Flexibility to respond to resort needs during non-business hours
- Required Certifications/Licensures:(Valid driver's license)
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily withDailyPay
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Career Site Header
Job Summary
Assistant RV Resort Managers support the resort by learning and assisting with the day to day operations at a Sun RV Resort which includes, management, office administration, marketing, and maintenance/grounds. They also serve as a day-to-day point of contact for guests and residents.Job Duties
- Ensures compliance of policies designed to increase team member safety. Completes and submits workers' compensation accident reports and incident reports on a timely basis. (Essential)
- Ensures compliance with the federal, state and local agencies that regulate fair housing laws and resort operations. (Essential)
- Handles and reports emergencies that may arise onsite, insuring adherence to standard operating procedures. (Essential)
- Handles resident and guest complaints/inquiries in a timely & professional manner by communicating through a variety of means, and offers solutions consistent with guidelines established by Sun. Written correspondence to inquiries must be sent by the RVP. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Ensures guests and residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
- Consults RV Resort Manager or RVP to determine the best course of action in the event a question or situation does not have an established guideline.
- Coordinates the timely distribution of rental increase and lease renewal notices (if applicable).
- Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.
- Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards.
Requirements
- High School Diploma or GED (Required)
- 1 year in experience in the property/resort management industry (Required)
- 6 months in previous sales & leasing experience (Preferred)
- 6 months in experience using NetSuite (Preferred)
- Demonstrated leadership abilities
- Excellent verbal and written communication skills
- Strong organizational and negotiation skills
- Knowledge of basic accounting principles
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Basic computer proficiency including email, internet and Microsoft Office Suit
- Flexibility to respond to resort needs during non-business hours
- Required Certifications/Licensures:(Valid driver's license)
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily withDailyPay
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
About Sun Communities, Inc.
About Us: Sun Communities and Sun Outdoors are the nation's premier provider of manufactured home communities and RV resorts. To find out more about what we have to offer, visit a community near you or contact us.
Our Culture: We have built our culture around a simple customer service philosophy: The Golden Rule. We treat others the way we want to be treated. Our team is considered one of our most valuable assets, and we ensure we offer a fun and rewarding workplace!
We are committed to the encouragement of personal growth and are pleased to offer opportunities for advancement to qualified individuals. Our formal training programs, on-the-job training activities, and customized development plans help support team members to accomplish their goals.
Accolades: We've been ranked as a “Top 100 Workplace” by the Detroit Free Press for the past 10 consecutive years.
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