Job Summary

Responsible for supporting the AI & Automation Platform team by assisting with application administration, performing tasks related to pilot projects, contributing to program rollout activities, collaborating with business partners, and partnering with other branches of the AI & Automation team. A primary focus of this role is proactive outreach and discovery with business units to identify, assess, and document opportunities for leveraging AI to streamline and enhance business processes. The role will also involve process engineering, project design, and direct engagement with stakeholders to understand operational needs and recommend automation solutions.

Job Description

MAJOR RESPONSIBILITIES

• Perform application administration duties, including but not limited to license management, communications with vendors and business partners, and reporting.

• Support the development and execution of AI pilot and innovation projects.

• Lead outreach and discovery efforts with business units to identify, analyze, and prioritize opportunities for AI-driven process improvements.

• Collaborate with business stakeholders to map workflows, assess automation potential, and document tasks suitable for automation.

• Contribute to program rollouts by coordinating activities, preparing documentation, co-managing a shared inbox, and helping with communications and training activities.

• Work with other branches of the AI & Automation team where needed to support training and communication initiatives.

• Help plan and host AI & Innovation events internal to Medline (AI Summit, hackathons, etc.)

• Work with business partners as needed to support AI platform initiatives.

• Assist with user support as needed for Platform Team-owned applications.

MINIMUM JOB REQUIREMENTS

Education

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience.

Work Experience

• At least 2 years of experience working in an IT setting but including business-facing work.

Knowledge / Skills / Abilities

• Time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
• Demonstrated ability to conduct outreach, facilitate discovery sessions, and document business requirements for process improvement.
• Ability to assess and initiate actions independently.
• Experience and skills in influencing, leading and directing individuals in multiple functional areas.
• Strong written and spoken communication skills.
• Strong interpersonal and relationship management skills.
• Strong customer service skills.
• Strong business analytical and problem-solving skills.
• Self-motivated, demonstrated bias for action.

PREFERRED JOB REQUIREMENTS

• Experience with project management.
• Experience with Microsoft Copilot.
• Experience in process engineering, project design, or business analysis preferred.
• Knowledge of hardware, software, and basic AI concepts and tools.

DISCLAIMER

All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$73,840.00 - $107,120.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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