Job Description
Who we are
With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.
About This Opportunity
Associate Operations Coordinator supports the day to day operations for driver support and driver related delivery operations. This co-lead role will manage and coach a team of dispatchers and chat agents, either during the front end or back end of the week, to help achieve favorable business metrics.
Key duties and responsibilities:
- Manage and coach a team of Chat Agents and Driver Dispatchers to achieve volume goals and performance metrics.
- Have material impact on the "driver experience", in other words: be the voice of the driver for the Skipcart App and product.
- Identify operational inefficiencies and optimize day to day operational processes to achieve yearly OKRs.
- Lead daily driver operations calls, orchestrating and refocusing dispatcher and chat agent priorities when necessary.
- Frequently connect with internal and external partners, providing key leaders with success metrics.
Education and Experience:
- Education: Bachelors/4 year degree or relevant experience will be considered in lieu of degree.
- Years of relevant work experience: 2+ years
- Management experience: Preferred
Specific skills and knowledge:
- Leadership: Strong communication skills, conflict resolution expertise, and the ability to motivate and mentor team members.
- Knowledge of customer service best practices and familiar with common issues within the gig economies.
- Knowledge of chat based platforms like fresh chat and other project management software like, Slack, Jira, and power Bi.
- Background in performance metrics analysis.
*Position not eligible for sponsorship
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
Who we are
With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.
About This Opportunity
Associate Operations Coordinator supports the day to day operations for driver support and driver related delivery operations. This co-lead role will manage and coach a team of dispatchers and chat agents, either during the front end or back end of the week, to help achieve favorable business metrics.
Key duties and responsibilities:
- Manage and coach a team of Chat Agents and Driver Dispatchers to achieve volume goals and performance metrics.
- Have material impact on the "driver experience", in other words: be the voice of the driver for the Skipcart App and product.
- Identify operational inefficiencies and optimize day to day operational processes to achieve yearly OKRs.
- Lead daily driver operations calls, orchestrating and refocusing dispatcher and chat agent priorities when necessary.
- Frequently connect with internal and external partners, providing key leaders with success metrics.
Education and Experience:
- Education: Bachelors/4 year degree or relevant experience will be considered in lieu of degree.
- Years of relevant work experience: 2+ years
- Management experience: Preferred
Specific skills and knowledge:
- Leadership: Strong communication skills, conflict resolution expertise, and the ability to motivate and mentor team members.
- Knowledge of customer service best practices and familiar with common issues within the gig economies.
- Knowledge of chat based platforms like fresh chat and other project management software like, Slack, Jira, and power Bi.
- Background in performance metrics analysis.
*Position not eligible for sponsorship
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
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