Job Description
The Audience Services Associate serves as the on-site front of house representative and is responsible for managing all front of house operations while maintaining the safety and professional standards of the Sorenson Center for the Arts. This position will work closely with other members of the Sorenson Center to maintain consistent policies and systems to provide optimal audience experience.
WHAT YOU WILL DO
Ensure the front of house and box office are presentable for events. Train and provide guidance and assistance to Student Audience Services Associates with front of house operations.
Track and monitor ticket sales/registration for events.
Oversee all points of audience interaction including greeting, reserved seating, accessibility, and concessions. Resolves questions and concerns in a timely and appropriate fashion.
Generate a front of house report for each event. Review Student Audience Services Associates reports for accuracy.
Understand and enforce all Sorenson Center policies and protocols for events.
Set and strike wayfinding signage for events in key locations on campus.
Serve as the front of house point person for crowd management in case of emergency and liaise with Public Safety as needed during events.
Assume additional responsibilities as required.
YOUR TEAM WILL INCLUDE
May oversee other Student and Temporary Audience Services Associates for specific productions as necessary
WHAT EDUCATION AND SKILLS YOU WILL NEED
High school diploma.
At least 2 years of experience in customer relations or audience services, especially in performing arts organizations.
Must be detail-oriented and punctual.
Excellent oral and written communication skills.
Excellent customer service skills and the ability to interact with a variety of people.
Comfortable serving in a position of authority in emergency situations.
Must be proactive and self-motivated.
Strong people and money-management skills.
Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
Ability to embrace ideas and changes created by all community members.
Must have strong computer skills including proficiency in Google Drive/Docs and Microsoft Office (Word, Excel, PowerPoint, Outlook/Calendar).
HOW AND WHERE YOU WILL WORK
Must be available to work days, nights and weekends as events require.
Must be able to lift at least 25 lbs.
This is a non-exempt position with an hourly rate of $25.75. This position includes paid sick leave where required by law. Eligibility, accrual, and usage will follow applicable state and local regulations.
All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.
The Audience Services Associate serves as the on-site front of house representative and is responsible for managing all front of house operations while maintaining the safety and professional standards of the Sorenson Center for the Arts. This position will work closely with other members of the Sorenson Center to maintain consistent policies and systems to provide optimal audience experience.
WHAT YOU WILL DO
Ensure the front of house and box office are presentable for events. Train and provide guidance and assistance to Student Audience Services Associates with front of house operations.
Track and monitor ticket sales/registration for events.
Oversee all points of audience interaction including greeting, reserved seating, accessibility, and concessions. Resolves questions and concerns in a timely and appropriate fashion.
Generate a front of house report for each event. Review Student Audience Services Associates reports for accuracy.
Understand and enforce all Sorenson Center policies and protocols for events.
Set and strike wayfinding signage for events in key locations on campus.
Serve as the front of house point person for crowd management in case of emergency and liaise with Public Safety as needed during events.
Assume additional responsibilities as required.
YOUR TEAM WILL INCLUDE
May oversee other Student and Temporary Audience Services Associates for specific productions as necessary
WHAT EDUCATION AND SKILLS YOU WILL NEED
High school diploma.
At least 2 years of experience in customer relations or audience services, especially in performing arts organizations.
Must be detail-oriented and punctual.
Excellent oral and written communication skills.
Excellent customer service skills and the ability to interact with a variety of people.
Comfortable serving in a position of authority in emergency situations.
Must be proactive and self-motivated.
Strong people and money-management skills.
Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
Ability to embrace ideas and changes created by all community members.
Must have strong computer skills including proficiency in Google Drive/Docs and Microsoft Office (Word, Excel, PowerPoint, Outlook/Calendar).
HOW AND WHERE YOU WILL WORK
Must be available to work days, nights and weekends as events require.
Must be able to lift at least 25 lbs.
This is a non-exempt position with an hourly rate of $25.75. This position includes paid sick leave where required by law. Eligibility, accrual, and usage will follow applicable state and local regulations.
All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.
About Babson College
Babson College is the global leader in entrepreneurship education, ranked for having the No. 1 undergraduate school and MBA for entrepreneurship 26 and 29 times in a row.
An independent, not-for-profit institution, Babson is accredited by the Association to Advance Collegiate Schools of Business (AACSB), the New England Association of Schools and Colleges (NEASC), and the European Quality Improvement System (EQUIS). Each academic year, more than 2,100 undergraduate and 900 graduate students attend Babson, representing more than 80 countries.
As creators and conveners of knowledge about entrepreneurship, Babson distinguishes itself with an Undergraduate School that provides a top-flight business education blending innovative, integrated and applied business and liberal arts programs with curricular and cocurricular learning experiences; the F.W. Olin Graduate School of Business, that grants highly ranked MBA and MS degrees; an Executive Education program for professionals looking to grow in today’s rapidly evolving business environment; a world-class faculty with real-world experience—87% of our full-time faculty hold a doctoral degree or its equivalent, and are accomplished entrepreneurs, executives, scholars, authors, researchers, poets, and artists; global research projects that are used as key benchmarking indicators by a number of distinguished regional, national and supranational authorities around the world; and Babson Global, which works with corporate, university, government, and foundation partners to advance entrepreneurship education and Entrepreneurial Thought and Action worldwide.
Related Jobs
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
Babson College would like you to finish the application on their website.
