Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Manage Bankruptcy Chapter 7 portfolio on an independent basis.
• Ensure Reaffirmation Agreements are prepared based on investor guidelines and referred to attorney in a timely manner.
• Enter detailed notes in the system related to pertinent actions taken, delays, follow-up actions, and phone conversations.
• Intake inbound calls for Bankruptcy payments and ensuring complete customer satisfaction and deliver best-in-class service experience in a professional courteous manner to our customers.
• Process Bankruptcy invoices received from vendors/attorneys and prepare for manager to review and approve.
• Review and complete assignments of mortgage as needed.
• Manage Bankruptcy central email inbox for distribution to the assigned bankruptcy specialist.
• Assist in pulling documents needed for audit and uploading to appropriate shared drive location.
• Manage deadlines by prioritizing and handling multiple projects with competing time constraints.
• Review of the Safeguard Bankruptcy loan population report ensuring that inspections have been completed as requested and updating the system of record with findings.
• Ensure completed files are audited for accuracy and uploaded into the document retention system.
• Adhere to all corporate policies as well as internal and external and compliance guidelines.
• Obtain vendor fees & cost request.
• Bankruptcy plan review.
• Handling of electronic court notifications.
• Handling of inbound mail and checks received.

Qualifications

• High School Diploma or equivalent, required. Some college courses preferred equivalent.
• Minimum three years total work experience in positions with responsibility for processing mortgage foreclosures associated documents and timelines.
• Minimum two years' experience in bankruptcies.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Basic math skills.
• Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Prior experience using the internet to perform basic searches to obtain information.
• 10-key by touch preferred.
• Prior experience using document retention software; Blitzdoc and/or AIQ preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances
• Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards
• Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect
• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Schedules: Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: BANKR017668