Job Title

Job Description

The AllParts Medical organization provides solutions to customers to ensure patient serviceability. As part of Philips Global Services & Solutions, AllParts Medical is a global leader in medical components, parts, assemblies, and full units.

Your Role:

• Providing technical resolutions in medical parts repair and testing while supporting APM Operations, communicating solutions or actions, taking ownership, and acting in accordance with regulatory guidelines.

• Accurately documenting Quality Assurance Work Order records, which include diagnostics, resolution & test procedures, using the digital ERP system and capturing solutions for knowledge sharing.

• Recording test & repair time, parts consumed/returned/failures in real-time via the digital ERP system.

• Handling escalations, complaints (safety/non-safety related), or feedback and following agreed processes to ensure accurate capture of information for timely follow-up.

• Demonstrating a customer-first attitude and exhibiting excellent written communication and documentation skills, as well as proficiency in computer, PC, and internet use.

• Determine cost-effective repair solutions to minimize test and repair time.

• You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this Shipping/Warehousing position.

You're the right fit if:

• High school diploma required. Associate or Bachelor’s degree with focus in electronics or engineering, preferred.

• 1+ years of relevant experience required; 3+ years of relevant experience is highly preferred.

• Experience in Healthcare and ERP system like Salesforce.com is preferred.

• Detail oriented with interest in data, database management and analytics.

• Logical problem solver able to work independently.

• Solid technical knowledge and experience in Engineering fundamentals.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in TN is $22.28 to $38.19 an hour.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside in or within commuting distance to the Nashville, TN area.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.