Job Description
TYPICAL TASKS
- Assist applicants with completion of required forms providing information to determine eligibility for programs and services.
- Some knowledge of basic human service eligibility benefits needs and state VaCMS computer programs.
- Screens applicants, verifying submitted data; prepares eligible cases for transfer.
- Makes adjustments to client records, monitors payments, reviews contracts and payment histories. Screens telephone calls relating to public assistance and service programs; provides routine information.
- Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files.
- Provides transportation for clients requiring medical verification, and/or for older adults for medical appointments, banking, and shopping; assists clients in scheduling appointments to coincide with transportation schedule.
- Sets up paperwork required for daycare; communicates with Housing Authority on clients requiring housing assistance.
- Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control.
- Maintains client records and prepares routine monthly reports for cases of responsibility.
- Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying.
- Attends staff meetings and training classes. Performs other related duties as assigned.
TYPICAL TASKS
- Assist applicants with completion of required forms providing information to determine eligibility for programs and services.
- Some knowledge of basic human service eligibility benefits needs and state VaCMS computer programs.
- Screens applicants, verifying submitted data; prepares eligible cases for transfer.
- Makes adjustments to client records, monitors payments, reviews contracts and payment histories. Screens telephone calls relating to public assistance and service programs; provides routine information.
- Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files.
- Provides transportation for clients requiring medical verification, and/or for older adults for medical appointments, banking, and shopping; assists clients in scheduling appointments to coincide with transportation schedule.
- Sets up paperwork required for daycare; communicates with Housing Authority on clients requiring housing assistance.
- Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control.
- Maintains client records and prepares routine monthly reports for cases of responsibility.
- Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying.
- Attends staff meetings and training classes. Performs other related duties as assigned.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
