Bilingual Relationship Banker - Chestnut Street Branch - (English/Spanish)
Bilingual Relationship Banker - Chestnut Street Branch - (English/Spanish)
Job Description
Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay:
$22.02 per hour. + 10% premium for bilingual positions.
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.
Accountabilities:
Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
- Net Promoter Score target
- Employee Satisfaction target
- Satisfactory audits
- Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including:
- Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
- Modeling ESL’s core values
- Engaging in continuous self-development
- Supporting the VolunCare Program
- Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools
Qualifications:
- One year in sales/service in the financial services or comparable industry
- High School diploma or High School equivalency diploma required
- Bilingual English/Spanish speaking proficiency required
- Strong, communication, problem solving and decision making abilities
- A high degree of flexibility to support branch needs
- Proficient in building customer and peer relationships
- Proficient in PC applications
- Understanding of banking products and services preferred
- Notary preferred; if not obtain within 12 months of filling role
- Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay:
$22.02 per hour. + 10% premium for bilingual positions.
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.
Accountabilities:
Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
- Net Promoter Score target
- Employee Satisfaction target
- Satisfactory audits
- Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including:
- Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
- Modeling ESL’s core values
- Engaging in continuous self-development
- Supporting the VolunCare Program
- Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools
Qualifications:
- One year in sales/service in the financial services or comparable industry
- High School diploma or High School equivalency diploma required
- Bilingual English/Spanish speaking proficiency required
- Strong, communication, problem solving and decision making abilities
- A high degree of flexibility to support branch needs
- Proficient in building customer and peer relationships
- Proficient in PC applications
- Understanding of banking products and services preferred
- Notary preferred; if not obtain within 12 months of filling role
- Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About ESL Federal Credit Union
With 100 years of locally owned history, ESL Federal Credit Union serves as a full-service financial institution to more than 438,000 members and more than 17,200 businesses. The company provides personal, business banking, mortgage services and wealth management services through its locally-based 24 branch network, telephone, mobile, online and live chat center. The Rochester-based financial institution employs more than 950 people in Rochester, New York and holds more than $9.4 billion in assets. Since 1996, ESL has paid out 30 consecutive Owners’ Dividends to its members totaling more than $320 million. Since the creation of its Community Impact initiative in 2018, ESL has reinvested more than $153 million in grants throughout the community. ESL Federal Credit Union is headquartered at 225 Chestnut Street, in Rochester, and can be found online at www.esl.org.
As an employer, ESL hosts a workplace that appreciates the uniqueness in each employee. A workplace that seeks out employees from different backgrounds and cultures, skills and experiences because it values the variety of perspectives and ideas a richly diverse workforce can bring. The company has appeared on Great Place to Work® lists since 2010.
Federally insured by NCUA. Equal Housing Lender. ESL is a registered service mark of ESL Federal Credit Union. Qualification for the Owners’ Dividend is subject to eligibility requirements. Payment of a Dividend is not guaranteed. EOE, including disability/vets.
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