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Business Applications Analyst - Decision Support

Chapel Hill, NC

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming 

Summary:
Serves as a principal role in designing, implementing and managing multiple departmental business systems for a centralized business function of UNC Health Care. Functions as primary liaison with managers, users, and information systems to facilitate resolution of systems and applications problems.


Responsibilities:
1. Conducts financial/operational analysis for departmental and institutional planning and process improvement. Identifies through data analysis, opportunities for improvement in business or application processing.
2. Documents detailed business processes and associated application processing. Assists in development of detailed specifications from which programs will be written.
3. Formulates/defines scope and objectives for multiple operational systems development and implementation. Collaborates with managers, information systems and finance in defining needs and implementing systems and interfaces. Devises or modifies procedures to solve application problems.
4. May supervise support staff who are responsible for single departmental systems or aspects of multiple systems. Provides guidance and expertise for problems referred from staff. Hires. evaluates, trains, counsels and disciplines staff
5. Oversees the definition, modification and maintenance of the configuration of multiple systems and applications to continually meet the operational requirements of the department's business function.
6. Provides business process and application support to users. Analyzes and interprets program or system problems and coordinates resolution. Communicates as necessary with vendors and Information Services to resolve problems.
7. Provides training for users, providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications.
8. Represents department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives


Other Information

Other information:
Education Requirements:
● Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems.
● If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems.
● If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Decision Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $35.52 - $51.05 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

PDN-a0743bdc-e75b-436e-a4f3-1ddabf927ebd

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

This position is eligible to work remotely from the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming 

Summary:
Serves as a principal role in designing, implementing and managing multiple departmental business systems for a centralized business function of UNC Health Care. Functions as primary liaison with managers, users, and information systems to facilitate resolution of systems and applications problems.


Responsibilities:
1. Conducts financial/operational analysis for departmental and institutional planning and process improvement. Identifies through data analysis, opportunities for improvement in business or application processing.
2. Documents detailed business processes and associated application processing. Assists in development of detailed specifications from which programs will be written.
3. Formulates/defines scope and objectives for multiple operational systems development and implementation. Collaborates with managers, information systems and finance in defining needs and implementing systems and interfaces. Devises or modifies procedures to solve application problems.
4. May supervise support staff who are responsible for single departmental systems or aspects of multiple systems. Provides guidance and expertise for problems referred from staff. Hires. evaluates, trains, counsels and disciplines staff
5. Oversees the definition, modification and maintenance of the configuration of multiple systems and applications to continually meet the operational requirements of the department's business function.
6. Provides business process and application support to users. Analyzes and interprets program or system problems and coordinates resolution. Communicates as necessary with vendors and Information Services to resolve problems.
7. Provides training for users, providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications.
8. Represents department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives


Other Information

Other information:
Education Requirements:
● Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems.
● If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems.
● If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Decision Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $35.52 - $51.05 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

PDN-a0743bdc-e75b-436e-a4f3-1ddabf927ebd

About UNC Health

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research. 

 UNC Health and its 33,000 employees, continue to serve as North Carolina’s Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world class research conducted in the UNC School of Medicine, translating that innovation to life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us.

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Business Applications Analyst - Decision Support
UNC Health
Chapel Hill, NC
Nov 27, 2025
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