Essential Duties and Responsibilities:

Consultation and Analysis

·       Drives initiatives and has primary responsibility for approving business requirements

·       Manages definition of business case and approves business requirements and functional designs for system enhancements

·       Considers impact to vendor, workflow of existing processes and other related systems

·       Uses analytical skills to streamline business processes

·       Understands and applies limitations and unique advantages of existing enterprise capabilities

·       Analyzes marketplace, industry, company and technology trends and best practices

·       Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.

·       Designs and documents business processes to improve efficiency

·       Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls

·       Develops solutions to business problems or new business requirements

·       Creates maps of current and future processes

·       Manages system SLAs, Disaster Recovery and Business Continuity, and user access

·       Serves as primary subject matter expert contact for the system

·       Defines and drives system strategy to align with organizational strategies

·       Researches and analyzes the root cause of system issues

Execution

·       Manages multiple initiatives effectively

·       Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals

·       Develops detailed plans and timelines

·       Produces system-related job aids and provides training content for training facilitators

·       Performs and coordinates User Acceptance Testing

·       Reviews and approves Quality Assurance test plans

·       Performs or scheduled production certification

Communication

·       Relates well with all levels of the organization and builds appropriate rapport

·       Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes

·       Manages end-user system communications

·       Communicates with manager proactively regarding any capacity issues or opportunities

Knowledge:

·       Knowledge of loan operations and default servicing including consumer, commercial and credit cards

·       Understanding of business processes and functions for the lifecycle of consumer and commercial loans

·       Awareness of regulatory environment and implications

·       Experience with ACI or CGI collections and payment systems

Education and/or Work Experience Requirements:

• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service
• Excellent organizational, analytical, and customer service skills
• Bachelor’s degree or related experience
• 5 or more years system implementation and/or operations experience
• System implementation and/or loan operations experience preferred

Skills:

• Strong ability to establish mutual understanding and effective working relationships with associates across business areas
• Demonstrated decision-making skills, including the ability to act with incomplete information
• Skilled at envisioning and articulating future scenarios and strategies at a high level
• Able to communicate honestly and constructively, presenting unvarnished truths in a professional and helpful way
• Excellent verbal and written communication skills, with the ability to tailor messages for diverse audiences
• Experience with project management or business analysis is beneficial
• Proficient in organizing, prioritizing, and managing multiple work streams simultaneously
• Skilled in gathering, documenting, and translating business requirements for technology partners

Abilities:

• Quickly assess and understand complex situations and system impacts
• Break down problems into manageable details for effective analysis and resolution
• Influence and collaborate with associates and business partners, even without formal reporting authority
• Monitor, interpret, and communicate detailed findings to business and technical partners
• Clearly communicate ideas, concepts, and recommendations to associates at all levels
• Adapt readily to change and shifting priorities within a dynamic operational environment
• Travel as necessary to meet project and stakeholder needs

Physical Requirements:

• Basic keyboarding or other repetitive motions
• Lifting/pushing objects
• Must be able to talk, listen and speak clearly on telephone
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards. 

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits 

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube