Job Description
The Care Coordinator is responsible for assisting in the identification and scheduling of patients that have care needs and pending consults.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides telephonic outreach and engagement to patients to ensure coordination of care, schedule appointments and necessary follow-up.
- Ensures provider is aware of what needs to be addressed during patients’ appointments.
- Contacts patients who did not schedule or were a no-show for consult appointment to identify those patients that are still planning to see consulting provider.
- Scrubs schedules to identify patients that have gaps of care.
- Schedules patients with appropriate provider, site, and time.
- Audits and updates patient electronic health records to ensure all necessary information is available.
- Identifies needed consult notes and contacts appropriate provider to obtain and close consult.
- Schedule consults based on guidelines.
- Maintains regular and predictable attendance.
- Other duties as assigned.
QUALIFICATIONS
Minimum Qualifications:
- High school diploma or equivalent
Preferred Qualifications:
- Graduate of a medical assistant program with at least 2 years of related work experience in Family Medicine or Internal Medicine
- 1 year of customer service experience.
The Care Coordinator is responsible for assisting in the identification and scheduling of patients that have care needs and pending consults.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides telephonic outreach and engagement to patients to ensure coordination of care, schedule appointments and necessary follow-up.
- Ensures provider is aware of what needs to be addressed during patients’ appointments.
- Contacts patients who did not schedule or were a no-show for consult appointment to identify those patients that are still planning to see consulting provider.
- Scrubs schedules to identify patients that have gaps of care.
- Schedules patients with appropriate provider, site, and time.
- Audits and updates patient electronic health records to ensure all necessary information is available.
- Identifies needed consult notes and contacts appropriate provider to obtain and close consult.
- Schedule consults based on guidelines.
- Maintains regular and predictable attendance.
- Other duties as assigned.
QUALIFICATIONS
Minimum Qualifications:
- High school diploma or equivalent
Preferred Qualifications:
- Graduate of a medical assistant program with at least 2 years of related work experience in Family Medicine or Internal Medicine
- 1 year of customer service experience.
About Mountain Park Health Center
We are a non-profit, Community Health Center working to strengthen the communities we serve by providing patients access to convenient, high-quality, affordable healthcare. Mountain Park Health Center is a one-stop-shop for health services. We offer a wide range of services including Pediatrics, Women's Health, Internal Medicine, Dental care, Lab, and Pharmaceutical services. We have clinics throughout the Valley. For more information, and to see our clinic locations, visit, http://mountainparkhealth.org/
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