Job Description:

Job Description: Head of Learning Experience, Client Service & Advisor Learning (CSAL)

As Head of Learning Experience, you blend deep knowledge of learning & development design and consulting with a passion for coaching and developing people. You will directly lead a group of Team Leaders who oversee teams of learning designers, architects, performance consultants, as well as the Licensing Coordinator team - collectively supporting learning, development and licensing registration for Fidelity's large Brokerage and Wealth distribution business units.

You will also play an important role in prioritizing learning work across the business portfolio, mapping learning work directly to business KPI's, and helping to drive the overall effectiveness of diverse learning strategies across Brokerage and Wealth distribution. You will be a critical leader in the Client Service & Advisor Learning organization, work frequently with business partners in various functions across Fidelity, and help to build a world-class learning team that is closely aligned with strategic business objectives.

The Expertise and Skills You Bring

Deep expertise in learning design, performance consulting, learning platforms, content management systems and UX frameworks, learning implementation and data analytics.
Strong business acumen and a strategic mindset.
Proven analytical skills and experience making decisions based on hard and soft data.
Organizational leadership: ability to coach, grow and inspire leaders, and attract phenomenal talent.
Well versed in modern experience design frameworks including instructional design and learning platform design.
Experience with identifying talent needs; recruiting and onboarding all roles in a learning organization; strategic resource planning and talent allocation within and across large organizations.
Strong interpersonal and relationship building skills that enable you to engage cross-functionally and at all levels of the organization.
Utilize a data-driven approach for decision making.
Model agile behaviors to support speed and scale.
10+ years of management experience.
Securities licensing required within six months: SIE, Series 7, as well as Series 9/10 or 24.

The Value You Deliver

Ensure team composition aligns with business needs, including workforce planning, (e.g., identify proficiency, expertise, and resource gaps, recruit, train, and/or hire) necessary to deliver value and results for clients and the business.
Support and mentor team members as a leader and expert, to enable them to deliver more value.
Enthusiastically partner with business partners and Fidelity learning teams by actively sharing relevant insights, knowledge, industry standard methodologies and developments within your area of expertise across the organization.
Work with team members to develop learning plans, drive consistency in use of platforms, content, and experiences to minimize redundancy.
Work with team members to ensure learning experience design and technology is effectively utilized to support the vision.
Pursue the use of new and innovative learning strategies to enhance our overall programs.
Execute autonomous decisions with the alignment to the Client Service & Advisor Learning vision and strategy.

The base salary range for this position is $123,000-$207,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.