Job#: 7776

Job Description:

CLIENT PARTNER, RESOURCES
WHO WE ARE
Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com.
At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. Thats why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.
Join us for career advancement, innovative solutions, and a supportive environment focused on your success.
JOB DESCRIPTION
The Client Partner (CP) is the account director responsible for managing a portfolio of key client accounts within a specific industry. Each CP typically oversees multiple mid-sized accounts (e.g., Fortune 1000 companies or major divisions of larger firms) and is accountable for their overall growth, profitability, and client satisfaction. Acting as a “mini-CEO” for their set of accounts, the CP develops strategic account plans, drives sales, coordinates delivery, and fosters strong positive client relationships. Reporting to the Segment Leader, this role is critical to expanding Apex’s business in high potential accounts with the goal of evolving some into strategic accounts. The CP role requires an entrepreneurial mindset and a consultative approach, balancing sales leadership with delivery oversight to build and nurture long-term, trusted client partnerships.
Account Strategy & Ownership

• Owns end-to-end responsibility for each client in their portfolio.
• Creates and executes a tailored account plan for each – identifying client needs, whitespace opportunities for Apex services, competitive considerations, and growth targets.
• Regularly updates the strategy to respond to client changes and ensure Apex remains a valued partner.

Relationship Management & Team Leadership

• Serves as the primary relationship manager for clients, typically engaging with director and VP-level stakeholders (and sometimes C-level in smaller organizations) in addition to relationships fostered by Solution Sales Executives and account managers.
• Builds trust and credibility through consistent touchpoints, reliable delivery, and sharing relevant industry insights.
• Acts as the go-to contact for the client – accountable for both fostering the relationship and addressing any concerns
• Leads a virtual account team for each client bringing together consulting leaders, solution architects, and functional experts as needed.
• Clearly communicates account objectives to all internal contributors to ensure alignment and execution
• Coordinates with Segment Leader and Industry Leader to secure necessary support, such as executive sponsorship, or special pricing approvals.
• Mentors any sales or support staff within their portfolio, helping develop their skills and confidence.

Sales & Delivery Execution

• Drives sales across assigned accounts to meet or exceed portfolio revenue targets, including farming existing engagements (renewals, extensions, cross-selling additional services) and hunting new opportunities within the client (expanding into new departments or introducing new solution offerings).
• Orchestrates the full sales cycle – from identifying and shaping of opportunities, through proposal, development, negotiation, and deal closure
• Leverage Solution Sales Executives or technical SMEs for complex pursuits while remaining the “account quarterback” responsible for converting opportunities into wins.
• Oversees delivery across their accounts in collaboration with the Delivery Executive and engagement managers.
• Ensures that projects meet client expectations and drives prompt resolution of issues as satisfied clients lead to repeat business.
• While not managing projects day-to-day, the CP keeps a pulse on delivery status and client feedback, intervening as needed to maintain satisfaction.

Financial Management & Reporting

• Manages the account financials for their portfolio.
• Tracks and forecasts revenue across their accounts; works to improve account profitability (e.g., by adjusting delivery mix or negotiating better rates in new deals).
• Provides regular status updates and account reporting to industry leadership and flags any major risk or growth impediments along with mitigation plans.

JOB REQUIREMENTS

• Bachelor’s Degree in Business, Communications, or related field
• 12+ years in client-facing roles with a strong track record of growing mid-sized accounts (e.g., $5M-$20M range) in IT services or consulting with a demonstrated ability to handle multiple accounts and drive multi-million-dollar portfolios successfully.
• Proven success in consultative selling and expanding client engagements with the ability to identify client challenges and map solutions to those needs.
• Successful track record of meeting/exceeding sales targets through upsells and cross-sells with excellent negotiation skills to close deals and handle contract discussions.
• Demonstrated ability to build trust and credibility with a diverse range of existing and new client stakeholders through consistent engagement, transparency, and value driven communication, including re-establishing trust on strained accounts
• Highly organized with demonstrated ability to manage multiple accounts simultaneously and shift quickly between priorities
• Skilled in time management and prioritization with ability to pursue new opportunities while resolving delivery issues.
• Highly detail-oriented in tracking account activities, follow-ups, and client communications
• Strong understanding of the industry domain for the accounts managed, enabling meaningful solutions focused conversations with client stakeholders while tailoring Apex’s messaging.
• Self-starter with strong ownership mentality for their accounts while modeling accountability to their team and peers.
• Effective at mobilizing internal teams (sales, delivery, specialty groups) to support account goals even without direct authority
• Tenacious and target-driven, with track record of consistently delivering on revenue growth and client satisfaction targets
• Strong resiliency with the ability to stay persistent in the face of setbacks or objections
• Strong internal networker who knows how to navigate Apex’s organization to get things done for the client
• Treats clients’ success as his/her own success, aligning incentives accordingly.
• Preferred location: London

OUR COMPREHENSIVE BENEFITS

• Competitive Salary
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].

  

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