Clinical / Service Delivery Tech Specialist II
Job Description
Performs troubleshooting and repairs on standard medical equipment and software, escalating when necessary. Performs inspections, functionality tests, scheduled preventative maintenance, and recall of standard medical equipment and software. Installs, updates, and modifies equipment, ensuring compliance with manufacturers specifications with guidance from a supervisor. Investigates and documents standard incidents and accidents involving medical equipment or software. Coordinates the use of vendors to perform repairs and maintenance when necessary with guidance from a supervisor. Documents corrective repairs and preventative maintenance, and maintains the parts inventory for medical devices and software.
Essential Responsibilities:
- Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
- Ensures that documentation is adequately maintained by: documenting ones action (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system with minimal guidance and monitoring; documenting standards, procedures and protocols for all major processes and upholding all standards with limited oversight; and maintaining adequate parts of inventory for medical devices and software with limited oversight.
- Conducts ongoing preventative maintenance of medical equipment by: performing routine inspections and functionality tests of standard medical equipment (e.g., integrated, interoperable) medical devices and software with some direction; assisting with scheduled preventative maintenance of medical equipment and software (e.g., replacing parts) while exercising judgement and discretion; responding to straight forward requests for maintenance that may require judgment and discretion; and maintaining basic awareness of the status of ongoing preventative maintenance activities, problems, and concerns.
Minimum Qualifications:
- Associates degree or vocational certificate in Electronic Service, or related field AND Minimum one (1) year of experience in medical technology field service with medical devices and systems or a directly related field OR Minimum two (2) years of experience in technology field service, or a directly related field.
Additional Requirements:
Preferred Qualifications:
- Certificate of Vendor Training involving directly related systems.
Performs troubleshooting and repairs on standard medical equipment and software, escalating when necessary. Performs inspections, functionality tests, scheduled preventative maintenance, and recall of standard medical equipment and software. Installs, updates, and modifies equipment, ensuring compliance with manufacturers specifications with guidance from a supervisor. Investigates and documents standard incidents and accidents involving medical equipment or software. Coordinates the use of vendors to perform repairs and maintenance when necessary with guidance from a supervisor. Documents corrective repairs and preventative maintenance, and maintains the parts inventory for medical devices and software.
Essential Responsibilities:
- Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
- Ensures that documentation is adequately maintained by: documenting ones action (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system with minimal guidance and monitoring; documenting standards, procedures and protocols for all major processes and upholding all standards with limited oversight; and maintaining adequate parts of inventory for medical devices and software with limited oversight.
- Conducts ongoing preventative maintenance of medical equipment by: performing routine inspections and functionality tests of standard medical equipment (e.g., integrated, interoperable) medical devices and software with some direction; assisting with scheduled preventative maintenance of medical equipment and software (e.g., replacing parts) while exercising judgement and discretion; responding to straight forward requests for maintenance that may require judgment and discretion; and maintaining basic awareness of the status of ongoing preventative maintenance activities, problems, and concerns.
Minimum Qualifications:
- Associates degree or vocational certificate in Electronic Service, or related field AND Minimum one (1) year of experience in medical technology field service with medical devices and systems or a directly related field OR Minimum two (2) years of experience in technology field service, or a directly related field.
Additional Requirements:
Preferred Qualifications:
- Certificate of Vendor Training involving directly related systems.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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