Job Summary
Responsible for configuring and testing network equipment and assisting with technical support inquiries from Enterprise Business customers. Troubleshoots issues to identify appropriate resolution for multiple products. May act as a resource for colleagues to assist with on-boarding or nesting. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.Job Description
Core Responsibilities
- Accurately configures and tests network equipment for Comcast Business Enterprise customers.
- Effectively troubleshoots issues and equipment relating to connectivity, network, identifying configuration, subnetting and domain issues, VLAN and DNS problems.
- Extensive knowledge of portals and systems like Cisco, Meraki, Aruba and Fortinet.
- Documents problems including detection information, diagnostic results and repair information. Diagnoses and resolves technical difficulties.
- Works across multiple applications to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers.
- Records and/or maintains information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s).
- Interfaces with cross functional teams to ensure customer issue(s) are resolved and a superior customer interaction is provided.
- Handles customer change of service requests.
- May be tasked with special projects as needed.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBTQ employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Professional Etiquette; Teamwork; Technical Knowledge; Self Motivation; Resilience; Professional Integrity
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
