Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.

Purpose Statement

Dynamic individual with exceptional customer service and attention to detail. Associate will manage domestic and international travel requests whether it be air, hotel, limo reservations, destination assistance, support for online reservations or similar for any or all assigned clients. Associate must be enthusiastic and willing to learn.

Key Accountabilities and Outcomes

* Act as the point-of-sale contact and support for Domestic & International travel, arranging both routine and sophisticated travel reservations for air, rail, car, hotel, etc.
* Handle the end-to-end booking process including ticketing/exchanging, order fulfillment, quality control, and requested changes.
* Act with integrity when handling personal and confidential traveler information.
* Provide consultative advice, problem solve solutions, and recommendations.
* Use positive telephone/email/chat techniques; act quickly on special customer requests and maintain excellent client relations.
* Follow internal compliance and regulatory requirements for all customers.
* Proactively support preferred supplier programs and maintain internal and external performance level goals.
* Participate in training, supplier, and engagement programs either virtually or in-person as required.
* Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

Knowledge, Skills, and Experience

* Bachelor's degree desired.
* Minimum 2 years business travel reservation experience desired.
* High level of proficiency in GDS reservation systems, Sabre preferred, as well as online booking tools.
* In depth knowledge of International and domestic air, hotel, car, and rail booking.
* TICO certification desired, for the purpose of servicing Canadian customers.
* Knowledge of worldwide geography, airline rules, rates, and routings.
* A strong understanding of travel trends and industry standard processes.
* An ability to convey exceptional customer service through all distribution channels (oral, written, electronic.)
* High level of attention to detail. Excellent problem-solving skills, as well as initiative, resourcefulness, and creativity.
* The ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
* Working knowledge of various technology platforms, booking concepts, Microsoft Office tools including Excel, email and the like.
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Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at hrhelp@rich.comif you need assistance completing this application or to otherwise participate in the application process.