Location Designation:Hybrid - 3 days per week
Role Overview:
This role serves as a Senior Digital Product Manager for New York Life's digital experience. This role has accountability for creating the digital strategy that brings to life new capabilities and products in a coherent and unified user experience, and in a way that can set NYL up to reach its performance goals around agent productivity, agent retention, and sales growth. This role will work cross-functionally to articulate and implement a strategy, overseeing a series of high profile, digital initiatives aimed at delivering an agreed-upon set of business outcomes/results. The strategy laid out will be evaluated based on its ability to drive Agency's productivity (case rate) and sales goals (volume, products per household) for advanced agents, as well as overall end user satisfaction. In addition to working with the end users, the role will work closely with business counterparts in Recruiting & Development, Sales, Service, Eagle Investment Advisory, NYLIFE Securities, Life and other products, as well as Digital, Enterprise Data Management, Enterprise Integration Services, Technology and others. The candidate should have strong, in-depth knowledge of business-to-business sales, financial services, insurance, investments, as well as a comfortable familiarity with technological development and industry-leading enterprise digital platforms.
What You'll Do:
Strategy:Develop vision and digital strategy for end-to-end digital experiences and business processes to drive effective outcomes, empowering our agents to attract, serve and retain clients
Ownership:Leveraging their identified vision, create and drive a portfolio of high profile, cross-functional digital projects to deliver on core elements of the digital strategy
Problem Definition:Articulate business problems, gather evidence from users and outside sources, clarify the potential solutions with assumptions, guiding principles, strategic connections
User Research:Perform research to understand the current state, map out happy and unhappy user journeys, conduct user research and feedback engagement en route to sharing and validating these findings with users, business stakeholders and technology partners
Solution Design:Work in partnership with User Experience Design Leads to create solution prototypes that are then used solicit additional feedback from key stakeholders
Delivery:Partner with Product Owner team and Technology partners to ensure high-quality, efficient execution of key initiatives in a scaled agile delivery framework
Communication:Serve as primary evangelist of digital capabilities with internal, field, and executive stakeholders
What You'll Bring:
- Bachelor's degree or Master's degree in either a technical field (Business/Computer Science/IT or related) or design-related discipline (e.g., industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.)
- Must have 10+ years of industry related experience, 5 of which should relate to product management, design, or business-facing product development
- Deep subject matter expertise with SFDC ecosystem of solutions preferred
- Deep experience in insurance products, asset management or wealth management a plus
- Must be very strong at strategic thinking: Develop vision and digital strategy for one or more agent practice areas. Implement vision and digital strategy for one or more agent practice areas.
- Must be very strong in front of user, stakeholder, and business executive audiences: Serve as key evangelist for our digital properties and overall agent digital strategy across different business teams and with key agent user groups
- Fluency in technical delivery, including scaled agile and PM tools like Jira, a plus
- Must have very strong organization and collaboration skills
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Pay Transparency
Salary Range:$145,000 - $215,000
Overtime eligible:Exempt
Discretionary bonus eligible:Yes
Sales bonus eligible:No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID:91193
