Job Description
Great company. Great people. Great opportunities.
Attention: This position is not a remote position, and it requires you to be in or near the Charlotte, NC metro area.
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As a Credit Specialist, your ability to assess, negotiate and collect on open account receivables will be key. As our liaison between customers and branches, you will help us maintain positive relationships while meeting the established goals and objectives of our Credit Playbook/Credit Management team.
What you'll do:
Responsible for meeting established goals and objectives as determined by Credit Playbook/Credit Management
Responsible to meet all established metrics including those associated with contacting customers and collecting past due balances for assigned accounts receivable portfolio through a range of techniques, including telephone, email, facsimile and automated collection letters
Collect, review, evaluate and prepare credit recommendations for Credit Supervisor on additional action deemed appropriate and necessary to collect past due balances
Assist in the negotiation of payment arrangements and plan
Communicate progress and concerns with Credit Management Team on a regular basis
Work with field operations to review and resolve customer billing issues and disputes
Resolve any additional information requests, invoicing, billing issues documentation requests and disputes that may be brought up by the customers
Other duties assigned as needed
Requirements:
Bachelor's degree or equivalent experience preferred
3-5 years of related finance experience (collection experience preferred)
Strong Microsoft Office skills, particularly Excel
Ability to complete complex account reconciliations with a customer-focused approach
Web-Based Workflow Solution software experience preferred
Strong math and verbal/written communication skills
Superior organizational and time-management skills
Valid Driver's license is required
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
Great company. Great people. Great opportunities.
Attention: This position is not a remote position, and it requires you to be in or near the Charlotte, NC metro area.
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As a Credit Specialist, your ability to assess, negotiate and collect on open account receivables will be key. As our liaison between customers and branches, you will help us maintain positive relationships while meeting the established goals and objectives of our Credit Playbook/Credit Management team.
What you'll do:
Responsible for meeting established goals and objectives as determined by Credit Playbook/Credit Management
Responsible to meet all established metrics including those associated with contacting customers and collecting past due balances for assigned accounts receivable portfolio through a range of techniques, including telephone, email, facsimile and automated collection letters
Collect, review, evaluate and prepare credit recommendations for Credit Supervisor on additional action deemed appropriate and necessary to collect past due balances
Assist in the negotiation of payment arrangements and plan
Communicate progress and concerns with Credit Management Team on a regular basis
Work with field operations to review and resolve customer billing issues and disputes
Resolve any additional information requests, invoicing, billing issues documentation requests and disputes that may be brought up by the customers
Other duties assigned as needed
Requirements:
Bachelor's degree or equivalent experience preferred
3-5 years of related finance experience (collection experience preferred)
Strong Microsoft Office skills, particularly Excel
Ability to complete complex account reconciliations with a customer-focused approach
Web-Based Workflow Solution software experience preferred
Strong math and verbal/written communication skills
Superior organizational and time-management skills
Valid Driver's license is required
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
About United Rentals
As North America’s largest equipment rental company, with 1500+ stores in the United States and Canada, we serve construction and industrial companies, utilities, municipalities, homeowners, and communities, with the goal of fulfilling customer needs and surpassing expectations. We go beyond equipment. We are the world’s largest fleet of problem solvers, with best-in-class specialty solutions, safety training and 24/7 support to empower your success.
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