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Customer Service Representative

Aquent Talent

Portland, OR

Customer Service Representative

Aquent Talent

Portland, OR

Apr 09, 2025

Customer Service

Job Description

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Experience:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time. Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
High school diploma or GED preferred. 0-2 years customer service related experience required.

The target hiring compensation range for this role is $18.28 to $20.32 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-SH2

Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Experience:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time. Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
High school diploma or GED preferred. 0-2 years customer service related experience required.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

#LI-SH2

About Aquent Talent

Since the world of work is best when it’s unequivocally human, we put people at the center of everything we do. It starts with matching the right talent to the right opportunities and building relationships that help careers and companies thrive. That’s why we’re the global leader in talent and recruiting for marketing, creative, and design. We’re in the business of big wins for everyone.

What we're about.

Flexibility
Business priorities can change in a flash. So we believe in the power of a flexible workforce—the extended workforce, temporary talent, freelancers, and contractors—to help organizations be more nimble. When it comes to talent, we also believe work doesn’t have to be about the four walls of an office, a 9-to-5 schedule, or a traditional career path.

Empowering talent
Your career. Your call. We believe talent should be in the driver’s seat of their careers, equipped with the tools, skills, and autonomy to create the careers they want. At the same time, they shouldn’t have to go it alone when it comes to job searching and career decisions—they deserve a partner to coach them along the way.

Inclusivity
It’s clear. A diverse workplace delivers better outcomes for organizations and talent. Creating an inclusive environment—one that values different backgrounds, experiences, and perspectives—is critical to everyone’s growth and success. So we believe in going all in. See how.

Equality
Amazing benefits—for all. We believe talent should be on the same playing field as traditional employees, especially when it comes to employee benefits. That means things like comprehensive health insurance, paid sick leave, retirement plans, and more.

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Customer Service Representative

Aquent Talent

Portland, OR

Apr 9, 2025

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