Job Description
Have you been told you're a "people person"? Do you enjoy solving problems with attention and care? Are you ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST
- Leading a team of representatives using encouragement and accountability to create a cohesive work unit
- Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
- Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
- Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma with some college course work in business or related field; equivalent experience
- Experience: 5-7 years of customer service/call center experience
- Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
- Skills: Effective communication, supervision, organization, time management
- Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
- Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Schedules:
- 12:00 noon - 9:00 pm OFF Fri/Sat
- 10:00 am - 7:00 pm OFF Sun/Mon
- 2:00 pm - 11:00 pm OFF Sun/Mon
Preferred Qualifications
- Additional Experience: 3+ years of supervisory or leadership experience
#LI-TC2
CCS450 2025-65696 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Have you been told you're a "people person"? Do you enjoy solving problems with attention and care? Are you ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum's Customer Service team.
Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You'll work in a collaborative environment, alongside an encouraging team, making a difference every day.
WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST
- Leading a team of representatives using encouragement and accountability to create a cohesive work unit
- Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees
- Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
- Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma with some college course work in business or related field; equivalent experience
- Experience: 5-7 years of customer service/call center experience
- Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
- Skills: Effective communication, supervision, organization, time management
- Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision
- Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures
Schedules:
- 12:00 noon - 9:00 pm OFF Fri/Sat
- 10:00 am - 7:00 pm OFF Sun/Mon
- 2:00 pm - 11:00 pm OFF Sun/Mon
Preferred Qualifications
- Additional Experience: 3+ years of supervisory or leadership experience
#LI-TC2
CCS450 2025-65696 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
About Spectrum
Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights
Related Jobs
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
Spectrum would like you to finish the application on their website.
