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Customer Support Digital AI Intern

Research Triangle Park, NC

Job Description

Job Summary

As an Intern within NetApp IT, you will work closely with a team that supports and enhances NetApp's Customer Support Digital applications and systems.You will be provided with a short-term project to complete during your internship.To ensure success, you will be paired with a mentor who will guide and assist you throughout the duration of the internship. Our intern work differs depending on the team and project work, but some potential areas of focus and skill sets are listed in the requirements below.

Job Requirements

IT Systems:

  • Excellent oral and written communication skills
  • Experience with IT systems (applications, servers, networking, etc.) or IT practices (operations, change control, release management)
  • Ability to work collaboratively with cross-functional and technical team members to meet deadlines.
  • Ability to work independently.
  • Strong aptitude for learning new technologies and understanding how to utilize these in a customer-facing environment.
  • Multi-tasking and organizational skills.
  • Sense of urgency and determination to complete work.

AI/ML:

  • Working Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Working knowledge of one or more programming languages like Python, Java, React.js etc.
  • Knowledge and application of concepts important to Machine Learning Frameworks: PyTorch, TensorFlow, Open AI, LLMs (Open Source) etc.
  • Hands-on experience working with Rest APIs and Micro Services, API frameworks.
  • Working Knowledge in Linux, AWS/Azure/GCP, Kubernetes.
  • Experience with No SQL Document Databases e.g., Mongo DB, Cassandra, Cosmos DB, Document DB.
  • Participate in technical discussions within the team and across cross-functional teams.
  • Willing to work on additional tasks and responsibilities that will contribute towards team, department and company goals.

Education

Must be enrolled in an educational or professional program through summer 2025 or later

Compensation:
Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

PDN-9e613bb0-f9e2-4439-922d-ca9ae011f1fa

Job Summary

As an Intern within NetApp IT, you will work closely with a team that supports and enhances NetApp's Customer Support Digital applications and systems.You will be provided with a short-term project to complete during your internship.To ensure success, you will be paired with a mentor who will guide and assist you throughout the duration of the internship. Our intern work differs depending on the team and project work, but some potential areas of focus and skill sets are listed in the requirements below.

Job Requirements

IT Systems:

  • Excellent oral and written communication skills
  • Experience with IT systems (applications, servers, networking, etc.) or IT practices (operations, change control, release management)
  • Ability to work collaboratively with cross-functional and technical team members to meet deadlines.
  • Ability to work independently.
  • Strong aptitude for learning new technologies and understanding how to utilize these in a customer-facing environment.
  • Multi-tasking and organizational skills.
  • Sense of urgency and determination to complete work.

AI/ML:

  • Working Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Working knowledge of one or more programming languages like Python, Java, React.js etc.
  • Knowledge and application of concepts important to Machine Learning Frameworks: PyTorch, TensorFlow, Open AI, LLMs (Open Source) etc.
  • Hands-on experience working with Rest APIs and Micro Services, API frameworks.
  • Working Knowledge in Linux, AWS/Azure/GCP, Kubernetes.
  • Experience with No SQL Document Databases e.g., Mongo DB, Cassandra, Cosmos DB, Document DB.
  • Participate in technical discussions within the team and across cross-functional teams.
  • Willing to work on additional tasks and responsibilities that will contribute towards team, department and company goals.

Education

Must be enrolled in an educational or professional program through summer 2025 or later

Compensation:
Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

PDN-9e613bb0-f9e2-4439-922d-ca9ae011f1fa

About NetApp

NetApp is the intelligent data infrastructure company combining unified data storage, integrated data services, and CloudOps solutions to turn a world of disruption into opportunity for every customer.… No matter the data type, workload or environment, transform your data infrastructure to realize your business possibilities with NetApp.

If you want to have a real impact, NetApp is the place for you. You’ll make a difference—while still maintaining a healthy work-life balance. Who are we? Forward-thinking technology people with heart. Join us.

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Customer Support Digital AI Intern
NetApp
Research Triangle Park, NC
Mar 8, 2025
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