Job#: 3015013

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Customer Support Engineer

Location: U.S.-based

Duration: Full-time

Salary Range: $70,000–$90,000

Apex Systems is seeking a Support Engineer on behalf of a leading company in the robotics and automation industry. This role is critical for providing technical support for live systems, troubleshooting issues, and ensuring smooth operations for customers. You’ll be the first point of contact for inbound service desk calls, working closely with engineering teams to diagnose problems, write defects, and contribute to future software releases.

· Triage and resolve incoming support calls and trouble tickets

· Debug and research root causes using log files and system data

· Document issues and write tickets for engineering teams (Jira)

· Collaborate with developers to create fixes for future updates

· Assist with replication of issues and training after bug fixes

· Perform regression testing and support new feature releases

· Respond to customer inquiries on product usage and performance

· 2–3+ years in software troubleshooting/debugging

· Bachelor’s degree in Engineering, Computer Science, or STEM

· Strong problem-solving and critical thinking skills

· Ability to work independently and hit the ground running

· Customer-facing communication skills

· Experience with ticketing systems (Jira, Zendesk, ServiceNow, etc.)

· Knowledge of VMware, SQL databases, MongoDB, and moderate query writing

· Familiarity with Postman

· Understanding of relational database systems

· Experience with debugging and UAT testing

· Work with cutting-edge robotics technology in a fast-growing company

· Opportunity to make an impact in a dynamic, startup-like environment

· Collaborative team culture with exposure to engineering and development

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.