Location: Memphis, TN

Work Schedule: 6 AM – 3 PM Monday through Friday

Deliver high-quality, accurate, and timely service by conducting daily reviews of financial transactions to identify and prevent potential fraudulent activity on client accounts, including both transaction and check fraud. This position requires the associate to handle extremely complex issues and maintain up-to-date knowledge of financial operations

Essential Duties and Responsibilities

· Respond promptly and effectively to inquiries, resolving complex and sensitive issues for our clients.

· Review transaction items and supporting documentation to identify and address discrepancies.

· Conduct thorough account reviews and research, especially in situations involving complex financial activity.

· Collaborate with various business partners across the organization to resolve complex issues. Some situations may involve large client relationships where careful handling is critical to prevent significant financial loss to the bank.

· Utilize onboarding financial fraud analyst software to assist in the detection of counterfeit checks.

· Work efficiently within time-sensitive daily deadlines to identify potential counterfeit items.

· Apply sound judgment to consistently and accurately determine fraudulent activity and demonstrate effective problem-solving skills.

· Maintain flexibility and adaptability to meet changing priorities in a dynamic environment.

· Exhibit strong organizational skills, attention to detail, and excellent follow-through on all tasks.

· Manage multiple priorities simultaneously while thriving in a fast-paced work setting.

· Previous experience with financial fraud analyst software is highly valued but not required.

· Perform all other related duties and take on special projects as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

· 2 – 3 years banking operations experience

· High School or equivalent in experience

· Fraud experience preferred

· Thorough knowledge of bank applications/transaction processing preferred (particularly depository applications)

· Ability to work under pressure

· Ability to identify and escalate systemic issues and/or process breakdowns

· Ability to assist in resolving systemic issues and/or process breakdowns

· Ability to meet deadlines

· Ability to work independently with minimal supervision

· Ability to define and implement workflow

· Strong interpersonal skills

· Demonstrated knowledge of Microsoft Excel and Access

· Strong verbal and written communication skills

· Strong critical thinking skills

· Strong analytical skills

COMPUTER AND OFFICE EQUIPMENT SKILLS

1. Microsoft Office suite

2. Excel

3. Hogan core system a plus but not required

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube