Job#: 2057508
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified by sending an updated resume to Jordan at [email protected].
**Please note that only qualified candidates will be contacted.
Position:Desktop Support Technician II
Location:Niskayuna NY---Hybrid role: M-F 8AM-5PM (work from home Mondays and Fridays; onsite Tuesdays, Wednesdays, and Thursdays).
Pay Rate Range:$24-$28/hr. (paid weekly)
Project Description:As a Desktop Technician ll, you will play a crucial role in supporting our customers and proactively identifying their needs. You will work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You will be the face of our operation and the go-to for what makes our company run....our customers!
Day to Day Responsibilities/typical day look like:
- Maintains, analyzes, and troubleshoots, computer systems (Windows 10 and MacOS), and computer peripherals on site and remotely.
- Mobile phone support (iPhone and Android).
- Documents, maintains, upgrades, or replaces software systems and hardware.
- Imaging, configuration, and wiping of computers.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains users, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Hands and feet assistance on network connection issues; tracking network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents in a professional and businesslike manner and communicates effectively with customers and associates.
- IMPORTANT: This is a very fast-paced and busy environment and has a high amount of interaction with customers. This is a single technician site. Candidate must be comfortable in a demanding environment.
Requirements:
- Top 3 required skills/experience:
- 3+ years of Deskside IT Support
- White glove customer service
- Troubleshooting Dell & Mac laptops and iOS & Android mobile phones.
- Preferred Experience
- A+ certification
- Networking experience is a plus.
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
