Job Description

Director of Customer Knowledge Capability & Patient Insights Engine (PIE)

We are seeking a Director of Customer Knowledge Capability in the Commercial AI Capabilities function within the Human Health Digital, Data and Analytics (HHDDA) organization.

The Commercial AI Capabilities is responsible for building and scaling digital products to primarily support marketing, sales and finance teams within the Human Health department to commercialize our company's assets. This individual will be responsible for defining the Customer Knowledge capability vision to support our company's overall vision of best-in-class customer experience and include several digital products to support customer understanding, segmentation & targeting. Patient Insights Engine (PIE) is a flagship digital product that allows marketers to gather quick insights such as patient profile and journey (e.g. disease progression and treatment distributions) among patient & HCP cohorts of interests. PIE centralizes market insights users need to know about their patients & HCPs and is envisioned to be fully connected to other of our company's applications for downstream marketing strategic plannings. PIE will be one of several digital products that will represent our Customer Knowledge capabilities.

As a product owner for PIE, you will be responsible for defining the strategy, vision and roadmap of the product. You are an ideal candidate for the role if you bring in a diverse set of skills and experience in (a) commercial pharma business and data, (b) building and scaling technology products for internal users, (c) collaborating across cross-functional groups. This role might be for you if you are excited about problem-solving, critical thinking to break down complex issues, and devising creative solutions to meet the needs of the business, and you are customer obsessed, data-driven, and is able to operate with minimal supervision.

In this role, you will deeply understand customer needs and our business goals to formulate the vision and strategy for the Patient Insights Engine. You will work with cross-functional teams such as marketing, sales, software and data engineering, data science, design etc. to execute against this vision and enable the adoption and success of the product. You will secure buy-in and alignment with our senior leaders to secure the necessary funding to manage the product throughout its lifecycle, from conception to launch and beyond,essentially acting as the "CEO" of the product. You will need to rally leaders from multiple matrixed teams to make critical decisions based on market research, user feedback, and data analysis to deliver a successful product experience.

Key job responsibilities:

*Product vision and strategy:

Defining the overall vision, goals, and long-term roadmap for PIE, considering user needs, scalability, and costs.

*Feature prioritization:

Identifying and prioritizing features based on their business impact and user value, creating a product backlog.

*Requirements gathering:

Translating user needs into detailed product requirements for the development team.

*Collaboration with cross-functional teams:

Working closely with engineers, designers, marketers, and sales teams to ensure alignment on product vision and execution.

*Product development process management:

Overseeing the development process, including sprint planning, backlog grooming, and release management.

*Metrics and analytics:

Tracking key product metrics to measure success and identify areas for optimization.

*Product launch and marketing support:

Collaborating with marketing teams to develop launch strategies and messaging.

*Market research and feedback loop:

Gathering customer feedback through surveys, interviews, and usage data to understand pain points and identify opportunities for improvement to inform future product iterations.

Basic Qualifications

• Bachelor's degree

• Commercial pharmaceutical business and data

• Owning/driving roadmap strategy and definition

• Understanding feature delivery and tradeoffs of a product

• Representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Building and driving adoption of new tools

• Contributing to engineering discussions around technology decisions and strategy related to a product

• Managing technical products or online services

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R330280