Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Analyze investor accounts, reports and operations performance/metrics to identify trends and report discrepancies; recommend actions to address trends, resolve discrepancies/issues, and maximize efficiency.
• Anticipate internal and external factors that may impact systems and process strategy and develop plans to mitigate risks to successfully meet department goals.
• Prepare monthly status/activity reports and investor accounting special reports for senior management, including key metrics; make recommendations to senior leaders related to area of expertise.
• Review and audit bank reconciliations and custodial bank accounts.
• Perform comprehensive process and systems analysis to determine both standard and white label new investor on boarding requirements.
• Develop, update and manage department policies, procedures, systems and controls.
• Serve as a key point of contact for external and internal examinations/audits, prepare responses and manage the remediation of findings as needed.
• Authorize loan modifications, investor remittances, wire transfers, bank deposits and general ledger entries.
• Provides goal setting, training, coaching, guidance, and recognition to team members; hire, train, coach, discipline and exit team members as necessary.
• Assign work and monitor performance of direct reports to ensure work is completed in accordance with objectives and deadlines.
• Update and communicate changes to servicing agreements and reporting requirements; notify direct reports and other departments of new investors.
• Ensure accurate records are maintained for each investor.
• Resolve complex/sensitive issues involving investor accounts and reports; respond to and coach team members as necessary and resolve escalated problems.
• Apply expertise and knowledge to support testing and validation of internal systems; work with analysts to ensure systems and processes are updated and tested, and that policies and procedures reflect these changes.
• Prepare annual budget, manage department to monthly and yearly expense budget.
• Manage departmental projects to ensure they are properly developed, tracked, and implemented.
• Follow up on and remediate action items/deficiencies to ensure direct manager is informed.
• Direct the development of training to ensure changes and improvement relating to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices are followed.
• Other responsibilities as necessary.

Qualifications

• Bachelor's degree in Degree in Business, Finance, Law, etc. or degree related to the position or equivalent, preferred.
• A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Minimum ten years' experience in Loan Servicing roles in the consumer mortgage industry.
• Minimum five years' experience in Investor Accounting and Reporting roles. 
• Minimum five years' supervisory or leadership total experience includes Minimum of two years' experience managing a team of direct reports.
• Expert-level knowledge of primary investors (FNMA, FHLMC, GNMA) reporting and in depth knowledge of internal and external requirements for loan servicing, rate adjustments, borrower notifications, default and foreclosures.
• Apply sound judgment and think critically about downstream impact of changes on processes and systems that impact department and Company procedures and protocols.
• Manage multiple priorities and projects; create work and project assignments.
• Lead complex projects that involve coordinating work across multiple departments and adhering to strict deadlines; lead with a strong sense of urgency and responsiveness.
• Ability to be patient and train less experienced team members, respond to questions, build capability.
• Strong detail orientation and highly organized.
• Prior experience using PDF/Adobe programs and Microsoft Word and PowerPoint.
• Ability to be patient and train less experienced team members, respond to questions, build capability.
• Intermediate to advanced math and Excel skills.
• Ability to use a 10-key by touch quickly and accurately.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Leads the development of strategic plans, goals, and policies for one or multiple functional areas

• Complexity: Problems encountered often cross areas of the organization and are often complex, broad in scope, and unprecedented with no clear solution; often works cross-functionally to solve problems and implemented changes

• Impact: Decisions and actions have a direct impact on the strategic and operational outcomes of the area/unit; decisions and actions have a direct and significant impact on the organization as a whole.

• Interaction/Supervision: Responsible for complete oversight of people management of the area/unit, including staffing, hiring, termination, and discipline; sets performance standards, evaluates staff, ad makes pay decisions; accountable for staff development and training, etc.

• Direct Reports: 5 - 10 
• Indirect Reports: 5 - 10

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: DIREC017526