Director, Medicare Sales and Service

Fidelity Investments

Durham, NC

Full-Time

Director, Medicare Sales and Service

Fidelity Investments

Durham, NC

Full-Time

Oct 04, 2025

Sales

Job Description

Job Description:

Fidelity Medicare Services is rapidly scaling, and we're seeking a dynamic leader to help shape the future of our Medicare Advice & Planning team. As Director, you'll lead a high-performing group of licensed Medicare Advisors, driving sales growth while fostering a culture of inclusion, collaboration, and continuous learning.

What You'll Bring

Proven success in building diverse, high-performing teams with a growth mindset
5-7 years of sales leadership experience, ideally in a call center environment
Deep knowledge of Medicare, compliance, and quality assurance
Strong cross-functional collaboration skills
Health insurance license (or willingness to obtain)
Bachelor's degree or equivalent experience

Your Impact

Inspire and develop a team of remote and hybrid associates to deliver exceptional customer experiences
Champion a culture of curiosity, coaching, and continuous improvement
Collaborate across Fidelity to advance business goals and elevate our brand
Ensure operational excellence and regulatory compliance

The Team

You'll be part of a fast-growing, customer-obsessed organization focused on helping people make confident Medicare decisions. We value positive energy, inclusivity, and a shared commitment to innovation and service.

The base salary range for this position is $90,000 - $150,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:

Category:

Sales Support

Job Description:

What You'll Bring

Proven success in building diverse, high-performing teams with a growth mindset
5-7 years of sales leadership experience, ideally in a call center environment
Deep knowledge of Medicare, compliance, and quality assurance
Strong cross-functional collaboration skills
Health insurance license (or willingness to obtain)
Bachelor's degree or equivalent experience

Your Impact

Inspire and develop a team of remote and hybrid associates to deliver exceptional customer experiences
Champion a culture of curiosity, coaching, and continuous improvement
Collaborate across Fidelity to advance business goals and elevate our brand
Ensure operational excellence and regulatory compliance

The Team

The base salary range for this position is $90,000 - $150,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category:

Sales Support

About Fidelity Investments

At Fidelity, since our founding in 1946, we have been dedicated to strengthening and security our clients’ financial well-being through exceptional service and innovative solutions. We empower over ~50 million people to achieve their most important financial goals, manage employee benefit programs for nearly 24,000 businesses, and support more than 16,000 wealth management firms and institutions with cutting-edge investments and technology. Our diverse business portfolio and independence provide us with a comprehensive view of the market and the stability to deliver long-term value for our customers. As the financial industry evolves and customer needs grow more complex, Fidelity continues to reinvent, innovate, and transform to meet the challenges of tomorrow’s financial landscape.

*Specifically serviced by our Clearing & Custody team within Fidelity Institutional

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. To learn more about temporary positions at Fidelity Investments, visit FidelityTalentSource.com.

Director, Medicare Sales and Service

Director, Medicare Sales and Service

Job Description

Job Description:

Certifications:

Category:

Job Description:

Certifications:

Category:

About Fidelity Investments

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