Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview

The Director, North America Partner Sales will lead a team of Partner Sales Managers (PSMs) responsible for building and executing a high-impact partner pipeline across the region. This role will drive partner-sourced and partner-influenced revenue growth through effective leadership, alignment with field sales, and deep engagement with strategic partners.

Key Responsibilities

• Lead, coach, and develop a team of PSMs accountable for delivering measurable pipeline and revenue growth.

• Manage executive relationships with Elite, Premier, and designated partners to ensure alignment with Genesys priorities.

• Oversee partner business planning, forecasting, and quarterly performance reviews.

• Collaborate with cross-functional teams (Sales, Marketing, Product, Solution Consulting, Operations) to ensure a consistent and seamless partner experience.

• Align partner engagement strategies with North America Sales leadership to support regional execution and growth.

• Drive demand generation and joint go-to-market programs that expand partner-sourced opportunities.

• Oversee opportunity tracking, forecasting, and pipeline progression.

• Lead regular business reviews and cadence meetings to manage accountability and results.

• Manage conflict resolution, deal registration, and escalation processes as required.

• Focus on partner-led new logo acquisition, expansion opportunities, and AI-enabled growth initiatives.

Qualifications

• 8+ years of sales management experience, including leadership of partner or channel sales teams.

• Demonstrated success in building and developing high-performing teams.

• Proven track record of managing multiple partner relationships and achieving measurable outcomes.

• Deep understanding of pipeline management, deal execution, and forecasting.

• Skilled at executive relationship management and cross-functional collaboration.

• Strong organizational, analytical, and communication skills.

• Bachelor’s degree or equivalent experience required.

• Ability to travel up to 50%.

Ideal Candidate Profile

A strategic, execution-oriented leader who combines operational rigor with a deep understanding of partner ecosystems. Skilled at motivating teams, building alignment across functions, and translating strategy into measurable results.

Why Genesys

At Genesys, partnerships are central to how we grow. Our Partners & Alliances organization drives innovation and scale by connecting world-class technology providers, integrators, and service partners to deliver exceptional experiences to our customers.

As part of this team, you’ll shape the future of our partner ecosystem, enabling growth, expanding reach, and ensuring that our partners are empowered to win with Genesys. We believe in shared success, transparency, and collaboration that creates real impact across every customer journey.

Joining the Partner Sales team means leading from the front: developing people, deepening relationships, and building the next chapter of growth through our partners.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.