Job#: 3013400

Job Description:

Lower Cost Repair Resource – Electrical/Electronics Hardware Specialist

Dearborn, MI & Allen Park, MI

11 Month Contract

We are seeking a highly motivated and qualified Electrical/Electronics Hardware Specialist with strong automotive repair experience to support Ford’s service objectives. This role will act as a liaison between PD Engineering and FCSD PS&L, SEO & TSO for North American-built products, focusing on identifying cost-effective repair solutions and improving service strategies.

• Review warranty claims and returned parts to identify failure modes and validate repair processes.
• Analyze current workshop manual procedures, labor operations, available parts, and dealer communications (TSBs, SSMs).
• Compare existing procedures with field repairs and generate ideas for directed diagnostics and lower-cost repair solutions.
• Coordinate and/or perform service trials and vehicle testing with engineering, quality, and FCSD teams.
• Assist Quarterback teams in quantifying savings opportunities and provide weekly reports.
• Approve WERS alerts, concerns, and notices daily to identify impacts on service strategies, IDS, parts catalog, WSM, PCED, wiring diagrams, and related documentation.
• Document diagnostic and repair procedures with clear technical writing.

• 2+ years experience in an automotive dealership or service facility.
• Strong understanding of vehicle repair processes and hands-on diagnostic/repair experience.
• Efficiency mindset with excellent problem-solving and critical-thinking skills.
• Good technical writing skills for documenting procedures.
• Basic understanding of automotive network communication protocols.
• Ability to work across multiple project teams and meet critical deadlines.
• Excellent communication and collaboration skills; self-motivated and adaptable in a dynamic environment.

• Experience with Ford systems and processes (WERS, IDS, ESST, etc.).
• Familiarity with service strategy development and cost-reduction initiatives.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.