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Job Summary

We're looking for a Wireless Lab Manager / Mobile Device SME with12+ years of experience to oversee lab testing of reported issues and to act as SME within the group for all mobile device related issues.

Job Description

Core Responsibilities

Manage a lab team to test specific bugs or user experience related issues reported from various sources, providing technical guidance, and prioritizing tests.
Create a vision for the future lab setup to accommodate the new testcases.
Help determine root cause of found issues, and propose solutions
As a device SME, for issues found to be device-related, perform device log analysis, when necessary, for both Android and iOS
Act as interface to device and chipset vendors for the group, to discuss device-related issues and solutions
Act as interface to Lab equipment manufacturers.
Interface with other device teams within the company
Manage lab testing with tracking in Jira, and keep documentation up to date
Create test cases to simulate customer experience or known issues from other tickets
Perform small-scale field testing, as necessary
Verify UE vendor software releases and fixes, as necessary

Qualifications:

10+ years of experience as a mobile device SME
5+ years of experience with lab testing of mobile experience related or device related issues, and managing such an environment
In-depth technical knowledge of 5G and WiFi, especially as related to device related issues
Experience with DSDS workflow
Experience with Android and iOS software structure from a device perspective

Additional Skills

Superb communication skills, including presentations
Analytical ability to sift through data and extract actionable next steps

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Technical Research; Research Development

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years