Are you a detail-oriented professional with a passion for accuracy and customer satisfaction? We are looking for a talented Estimator to join our Operations team. This role is essential in ensuring timely and precise job estimates, managing invoicing, and providing exceptional support to field personnel. If you thrive in a fast-paced environment, value integrity, and excel at building strong client relationships, we want to hear from you!
Position Overview
Title: Estimator
Department: Operations
Location: Austin, TX
Employment Type: Full-Time, Exempt
Reports To: Operations Manager
Travel Required: Yes
As an Estimator, you will play a pivotal role in preparing accurate and profitable job estimates, managing regional invoicing, and collaborating with both internal teams and external stakeholders. You'll ensure compliance with company standards while driving profitability and maintaining strong client relationships.
Key Responsibilities
Estimating and Support
Conduct virtual inspections and scope projects using data from field personnel; site visits are rare and reserved for exceptional circumstances.
Collaborate with subcontractors and the Operations Manager to research costs and prepare accurate job estimates.
Deliver written proposals to customers, clearly outlining project scope, costs, and terms.
Maintain comprehensive and organized project files.
Invoicing and Documentation
Generate detailed invoice bundles, including legal documents and photographic evidence.
Collaborate with AR/AP specialists to ensure timely collections and address escalated payment issues.
Verify all expenditures are documented and included in project files.
Client Support and Relationship Management
Build and maintain relationships with claims adjusters, referral partners, contractors, and stakeholders.
Coach clients to advocate for services during insurance discussions.
Work with field teams to secure customer commitment and initiate projects.
What We Offer
Competitive Base Salary: Commensurate with experience and industry standards.
Performance-Based Incentives:
Commission on completed and invoiced disaster-related jobs.
Quarterly bonuses of total invoiced and collected value based on Key Performance Indicators (KPIs).
Uncapped commissions for lead generation and signed leads.
Comprehensive Benefits: Health insurance, paid time off, and professional development opportunities.
What We're Looking For
Qualifications
High school diploma (or GED) and 3-5 years of related experience in restoration estimating, or an equivalent combination of education and experience.
Proficiency in MS Word, Excel, and Xactimate software.
Strong mathematical skills with an ability to compute rates, ratios, and percentages.
Excellent written and verbal communication skills.
IICRC and/or RIA certifications are a plus.
Skills and Attributes
Integrity: Upholds high ethical standards and earns trust.
Customer Focus: Balances empathy with efficiency to exceed expectations.
Adaptability: Handles changes and unexpected events effectively.
Attention to Detail: Ensures accuracy in estimates and documentation.
Physical Demands and Work Environment
Ability to sit, talk, and hear regularly; occasionally lift up to 25 pounds.
Work is conducted in a shop or job site environment, sometimes in challenging conditions such as fire damage or standing water.
Ready to Apply?
If you're passionate about delivering top-quality service and want to make an impact in a collaborative and dynamic environment, we encourage you to apply today!
We are an equal opportunity employer and welcome candidates from all backgrounds to apply.
Take the next step in your career-apply now to become a valued member of our team as an Estimator! This will be a rewarding opportunity to grow professionally and contribute to a company that values excellence and teamwork.
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