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Executive Desktop Support Analyst

The Coca-Cola Company

Niles, IL

Executive Desktop Support Analyst

The Coca-Cola Company

Niles, IL

May 24, 2025

Information Technology

Job Description

Position Responsibilities:

Provide discreet, white glove, end-to-end, concierge technical on-site and remote support to the company’s executives and corporate users
Deliver exceptional customer service, resolve complex problems, and implement solutions with little or no guidance
Take the initiative to expedite and escalate requests to achieve resolutions as needed
Achieve specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings
Work closely with the IT Service Center to provide second line technical support for company’s executives and corporate users
Ensure assigned calls/tickets are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives
Other duties as assigned

Required Education and Experience:

Associates Degree and 3 to 4 plus years of experience with executive level support in an enterprise corporate setting with both onsite and remote capacity, Apple configuration and support experience, and collaborating with Android and their related OS environments, Active Directory, MS Office, Windows, Configuration Manager or High School Diploma/General Education Diploma and 5 plus years of the above stated experience
Experience setting up, installing, cabling, and maintaining company’s executive and corporate users’ home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.

Preferred Education and Experience:

Bachelor’s degree in an IT-related discipline i.e., Computer Information Systems, etc.
Apple, Microsoft Certified Professional, Microsoft Technology Specialist, or equivalent technical certification
Citrix experience
Experience setting up, installing, cabling, and maintaining company’s executive and corporate users’ home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
End point management tools experience, i.e., SCCM, JAMF, AirWatch, Adaptiva, Cylance and Printer Logic, etc.

Position Responsibilities:

Provide discreet, white glove, end-to-end, concierge technical on-site and remote support to the company’s executives and corporate users
Deliver exceptional customer service, resolve complex problems, and implement solutions with little or no guidance
Take the initiative to expedite and escalate requests to achieve resolutions as needed
Achieve specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings
Work closely with the IT Service Center to provide second line technical support for company’s executives and corporate users
Ensure assigned calls/tickets are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives
Other duties as assigned

Required Education and Experience:

Associates Degree and 3 to 4 plus years of experience with executive level support in an enterprise corporate setting with both onsite and remote capacity, Apple configuration and support experience, and collaborating with Android and their related OS environments, Active Directory, MS Office, Windows, Configuration Manager or High School Diploma/General Education Diploma and 5 plus years of the above stated experience
Experience setting up, installing, cabling, and maintaining company’s executive and corporate users’ home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.

Preferred Education and Experience:

Bachelor’s degree in an IT-related discipline i.e., Computer Information Systems, etc.
Apple, Microsoft Certified Professional, Microsoft Technology Specialist, or equivalent technical certification
Citrix experience
Experience setting up, installing, cabling, and maintaining company’s executive and corporate users’ home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
End point management tools experience, i.e., SCCM, JAMF, AirWatch, Adaptiva, Cylance and Printer Logic, etc.

About The Coca-Cola Company

The Coca‑Cola Company is a total beverage company with products sold in more than 200 countries and territories. Our company’s purpose is to refresh the world and make a difference. We sell multiple billion-dollar brands across several beverage categories worldwide.

Our portfolio of sparkling soft drink brands includes Coca‑Cola, Sprite and Fanta. Our water, sports, coffee and tea brands include Dasani, smartwater, vitaminwater, Topo Chico, BODYARMOR, Powerade, Costa, Georgia, Gold Peak and Ayataka. Our juice, value-added dairy and plant-based beverage brands include Minute Maid, Simply, innocent, Del Valle, fairlife and AdeS. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market.

We seek to positively impact people’s lives, communities and the planet through water replenishment, packaging recycling, sustainable sourcing practices and carbon emissions reductions across our value chain. Together with our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

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Executive Desktop Support Analyst

The Coca-Cola Company

Niles, IL

May 24, 2025

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