Riverside Community Care

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Family Partner - Part Time

The Mobile Crisis Intervention (MCI) program provides crisis and behavioral health assessment, intervention, and stabilization services 24 hours per day, seven days per week, and 365 days per year (24/7/365) for individuals of all ages who are experiencing a behavioral health crisis.

The mission of MCI is to respond rapidly, assess effectively, and deliver a course of treatment intended to promote recovery, ensure safety, and stabilize the crisis in a manner that allows the person served to receive appropriate services in the community, or if medically necessary, in an inpatient or 24-hour diversionary level of care. 

The Family Partner is an integral member of the interdisciplinary Mobile Crisis Intervention (MCI) component of the larger Community Behavioral Health Center (CBHC).

Drawing from their lived experience as a caregiver of a youth with special needs and/or behavioral health needs, the Family Partner uses their unique perspective to build trust, foster connection, and support family empowerment. This experience informs their ability to support the delivery of welcoming, supportive, and responsive MCI services to families experiencing a behavioral health and/or substance use crisis.

The Family Partner:

• provides advocacy, encouragement, education, and practical support to families served throughout the MCI process
• co-responds with the MCI Clinician to participate in mobile crisis intervention with youth and their families
• provides follow-up crisis stabilization services and support to families in navigating the behavioral health system and provides brief interventions that address behavior and safety
• assists in identifying and accessing appropriate resources
• participates in the referral and coordination process
• works collaboratively with the families served to promote engagement and provide support during the transition to ongoing services, strengthen advocacy skills, and build the confidence needed to support their child’s well-being and development

NOTE: This position requires that the applicant is a parent with lived experience navigating the special education, DCF, DMH, DDS, or mental health service delivery system on behalf of your child. Applicants who do not demonstrate this experience cannot be considered for this role.

Schedule: Part Time 24 hours per week; Thursday through Saturday 12 p.m. - 8 p.m.

Pay Rate: $22.94/hour

• additional $1 for CPS
• additional $2 for CARC

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.  

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Twelve paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Must have excellent communication, interpersonal, organizational, and time-management skills
• Basic computer fluency, including Microsoft Office
• Valid driver’s license, safe driving record, and access to a reliable vehicle is required to transport consumers as necessary

Required Experience

• Associates or Bachelor’s degree in a Human Services or a related field and one year experience supporting youth and families in a similar role, or high school diploma/GED and two years of experience supporting youth and families in a similar role required
• Experience as caregiver of a youth with special needs, preferably a youth with mental health needs
• Experience navigating behavioral health and family-serving systems of care

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.