ANDERSEN CORPORATION SUMMARY

At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. 

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America.

Earning the 2024 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen.

• The Window Repair/Inspection Service Representative will be responsible for the delivery and implementation of Enterprise service solutions that uphold the strategies of the Service Organization in the areas of Customer, Quality and Cost
• Encourage and promote the long-term use of Andersen Enterprise products and services.  
• Promote corporate goodwill while limiting liability to the enterprise.

PRIMARY RESPONSIBILITIES

• Provides specialty trade support for premium segments and customers.  Collaborates cross-functionally to deliver an exceptional customer experience commensurate with the Andersen brand.
• Manages escalated customer situations in conjunction with cross functional teams including but not limited to our corporate legal department.  Leads negotiations and provides resolutions to legal claims and customer disputes.
• Diagnoses customer needs and determines solutions in compliance with the warranty and policies.
• Leads window and door installation training, guidance and clinics as needed.
• Provides project management oversight for large-scale projects. Oversees the compliance and management of field water tests in accordance with industry-recognized standards.

QUALIFICATIONS AND SKILLS

• Possesses advanced technical aptitude.
• Ability to make high level decisions.
• Demonstrates advanced problem-solving skills.
• Demonstrates basic negotiation skills.
• Demonstrates excellent verbal communication skills.
• Possesses excellent customer service skills.
  
  

MUST HAVE QUALIFICATIONS

• High school diploma or equivalent
• High tolerance for ambiguity
• Strong verbal and written communication skills
• Demonstrates extensive product knowledge
• Possesses basic computer skills

NICE-TO-HAVE QUALIFICATIONS

*     Intricate knowledge of construction practices & regional requirements (procedures including, but not limited to testing practices)

CULTURE AND BENEFITS

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

• 401 (k) Plan, Employer Fixed Contributions & Company Matching 
• Profit Sharing  
• Medical, dental, prescription, vision coverage 
• Tax-advantaged accounts for healthcare expenses  
• Life Insurance  
• Paid Time Off, Paid Holidays 
• Paid Maternity Leave & Paid Parental Leave 
• Dependent Care Flexible Spending Account  
• Career Growth Planning & Nationwide Career Opportunities  

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

 PHYSICAL REQUIREMENTS SUMMARY 

• Must be able to stand for 8 hours
• Must be able to lift 75 lbs
  
  COMPENSATION

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $68-102K.

At this time, we are not offering visa sponsorship for this position. Should you independently secure work authorization, please consider applying to this position. 

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.