Job Description
Essential Duties
- Production Work
- Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
- Process Financial Aid applications, adjustments, and other Financial Aid related functions
- Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
- Apply updates and policy changes accurately and timely
- Workflow and capacity management
- Provide occasional phone/chat support to assist the financial aid contact center staff
- Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
- Process improvement identification and implementation
- Inform supervisors and seniors of gaps related to particular worktypes in the system
- Internal customer relationship management
- Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
Job Skills
- Ability to adhere to a regularly set schedule in support of departmental goals and objectives
- Demonstrated ability to critically think and take appropriate action based on training and relevant information
- Strong organizational skills and the ability to determine priorities and manage multiple demands
- Display consistent success with accurately performing highly detail oriented tasks
- Excellent written and verbal communication skills
- Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
- Maintain and understand compliance with all Title IV rules and regulations
- Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems
- Ability to consistently meet or exceed productivity and quality goals on all duties as assigned
Work Experience
- 1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry. Candidates with BBAY experience are highly encouraged to apply
Education
- Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required.
Certificates, licenses and registrations
Other
- Bachelor’s degree preferred; Associate’s degree or 2 years of commensurate experience required.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
Essential Duties
- Production Work
- Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
- Process Financial Aid applications, adjustments, and other Financial Aid related functions
- Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
- Apply updates and policy changes accurately and timely
- Workflow and capacity management
- Provide occasional phone/chat support to assist the financial aid contact center staff
- Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
- Process improvement identification and implementation
- Inform supervisors and seniors of gaps related to particular worktypes in the system
- Internal customer relationship management
- Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
Job Skills
- Ability to adhere to a regularly set schedule in support of departmental goals and objectives
- Demonstrated ability to critically think and take appropriate action based on training and relevant information
- Strong organizational skills and the ability to determine priorities and manage multiple demands
- Display consistent success with accurately performing highly detail oriented tasks
- Excellent written and verbal communication skills
- Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times.
- Maintain and understand compliance with all Title IV rules and regulations
- Learn and leverage financial aid systems such as People Soft, TotalView, Perceptive Content, Commonline Origination and Disbursement, National Student Loan Data Systems, and Central Processing Systems
- Ability to consistently meet or exceed productivity and quality goals on all duties as assigned
Work Experience
- 1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry. Candidates with BBAY experience are highly encouraged to apply
Education
- Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required.
Certificates, licenses and registrations
Other
- Bachelor’s degree preferred; Associate’s degree or 2 years of commensurate experience required.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
About Strategic Education Inc.
Work is changing. The economy is rapidly transforming. We’re innovating education and transforming learning to help people prepare for the workforce - today and in the future. Our innovation is powered by the belief that today's workforce cannot be supported by yesterday's education. To be relevant now and in the future, we need to transform learning to create an experience that delivers results.
Our goal is to create as much economic mobility for our students as possible. We exist to help them better their lives through education. The interests of our students come first. If we do a good job serving them, our success follows. We need to be on the cutting edge of the future of learning and work.The world is changing rapidly. The education we offer must be relevant and practical. It must provide our customers with the knowledge and skills to prosper in our modern economy. We must never take success for granted and we must obsess about being better every day. Our success over the long term depends on our ability to move faster than the disruptive forces around us.
Our people are our most important asset.
We value teamwork and collaboration. We must attract, develop, and retain the best talent. We're excited to meet you!
