Job Description
The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.
Schedule:
Monday to Friday (10:45am-7pm) and 1 Saturday a month (8:30am-4:30pm)
Essential Duties and Responsibilities:
- Receive initial reports of loss or damage from policyholders, claimants or other parties.
- Accurately process information into the system for assignment to an adjuster.
- Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
- Determine appropriate coverage and complete necessary follow-ups in a timely manner.
- Navigate systems with proficiency to access appropriate information to service callers.
- Perform additional duties within the department, as needed.
Required Qualifications:
- Strong verbal and written communication skills
- Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
- Excellent listening skills
- Ability to navigate multiple programs simultaneously.
- Accurate keyboarding and data entry skills
- High School Diploma or GED
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.
Schedule:
Monday to Friday (10:45am-7pm) and 1 Saturday a month (8:30am-4:30pm)
Essential Duties and Responsibilities:
- Receive initial reports of loss or damage from policyholders, claimants or other parties.
- Accurately process information into the system for assignment to an adjuster.
- Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
- Determine appropriate coverage and complete necessary follow-ups in a timely manner.
- Navigate systems with proficiency to access appropriate information to service callers.
- Perform additional duties within the department, as needed.
Required Qualifications:
- Strong verbal and written communication skills
- Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
- Excellent listening skills
- Ability to navigate multiple programs simultaneously.
- Accurate keyboarding and data entry skills
- High School Diploma or GED
Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
About NJM Insurance Group
Insurance is our business. Service is our passion. That's what sets us apart in an industry where the most important job is to be there for people when they need help the most. Leading, independent consumer publications repeatedly recognize our commitment to customer and claims satisfaction. At our core, we're simply people devoted to helping people.
