Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Monitor overall pipeline and daily, weekly, and monthly metrics for the team to maximize productivity and efficiency and minimize detrimental losses.
• Coach and hold team members accountable for timeliness, accuracy, and completeness of work, and ensure all regulatory compliance deadlines are met.
• Hire, train, coach, discipline, and exit team members.
• Monitor and communicate the status of files internally throughout the process; once supporting documents/notifications are processed, systems updated, etc.
• Responsible for review and referral of new foreclosures.
• Invoice batching review and approval.
• Calculate fees and provide supporting documentation to generate invoices as required.
• Review and approve files and supporting documentation for completeness.
• Close files and retain them in accordance with required retention periods.
• Respond to and coach team members on issues that represent higher risk/fall outside of scope of responsibility.
• Update internal procedures to ensure compliance with investor guidelines, state-specific and federal consumer mortgage lending laws.
• Work with business analysts to ensure systems are updated, tested, and audited to reflect modifications to policies and procedures.
• Provide periodic status updates to senior management on productivity, trends, and issues.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred.
• Minimum 5 years' experience in mortgage loan servicing experience required.
• Expert-level knowledge of mortgage foreclosures, defaults, and bankruptcies, including overall processes and inter-relationships, standards, and requirements, supporting documents, terminology, compliance, and regulatory requirements related to functional area(s) of expertise and supervision.
• Ability to work in a demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Basic math skills required.
• 10-key by touch preferred.
• Familiarity with document retention software; AIQ and Blitzdoc preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances

• Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards

• Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect

• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

• Direct Reports: 5-8 individuals

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: FOREC017375