Job Description
JOB DUTIES AND RESPONSIBILTIES
- Efficiently works a route to complete customer and compliance orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
- Observes all safety requirements and regulatory guidelines to ensure compliance.
- Actively and accurately captures documentation in the Mobile Data Terminal and recognizes abnormal operating conditions such as corrosion, meters under stress, etc.
- Assists in connecting and disconnecting gas service, manually turning meters on and off.
- Assists in conducting investigations of high bill complaints, stop meters and special readings by meter reading validation.
- Assists in performing regular meter inspections, paints and maintenance of above and below ground gas systems.
- Responds to questions from customers and provides answers directly or by referral.
- Provide assistance with all distribution activities involved with the installation, repair and maintenance of the distribution system to include:
- Operating basic equipment and tools
- Traffic control
- Landscaping and general maintenance
- Digging, shoring, repairing leaks, testing and wrapping pipes
- Pressure recording devices
- Uses a variety of tools (hand, air, shovels, etc.) while performing distribution crew activities.
- Ensures truck is stocked with equipment, supplies, tools and other equipment in neat and orderly condition.
- Operates Automated Dispatch system to complete meter reads and turn-offs service at customer’s premise.
- Identifies abnormal operating conditions and takes appropriate actions.
- Performs simple sniff tests to detect gas leaks.
- Performs other job-related duties as required.
Education, Certificate/Licenses:
Required:
- High school diploma or GED
- Mechanical aptitude
- Basic knowledge and use of hand tools and equipment
- Ability to pass basic skills and knowledge assessments
- Valid Driver’s License
Preferred:
- Field operations experience to include distribution crew work
- Experience with heavy equipment operations
- Technical school training and certification
- Welding experience or certification; Commercial driver’s license or permit
Or
Equivalent academic education and experience
Specific Skills & Knowledge:
Required:
- Good written and oral communication
- Ability to use good judgment when working in potentially hazardous and emergency environments
- MS Office and Computer skills – basic proficiency
- Customer Service
- Mechanical aptitude
- Able to operate basic equipment, machinery and simple tools
- Good interpersonal skills
- Ability to resolve and diffuse difficult/escalated situations
- Knowledge of assigned geographical territory
- Ability to smell odorant used to detect gas leaks
Southern Company Gas Competencies:
Business Acumen Driving Results
Engagement Functional Expertise
Working Conditions/Physical Requirements:
- Exposure to outside elements (heat, cold, high winds)
- Safety sensitive
- Heavy lifting, bending, stooping, walking
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job; responsibilities may be changed or added without advance notice. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
JOB DUTIES AND RESPONSIBILTIES
- Efficiently works a route to complete customer and compliance orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.
- Observes all safety requirements and regulatory guidelines to ensure compliance.
- Actively and accurately captures documentation in the Mobile Data Terminal and recognizes abnormal operating conditions such as corrosion, meters under stress, etc.
- Assists in connecting and disconnecting gas service, manually turning meters on and off.
- Assists in conducting investigations of high bill complaints, stop meters and special readings by meter reading validation.
- Assists in performing regular meter inspections, paints and maintenance of above and below ground gas systems.
- Responds to questions from customers and provides answers directly or by referral.
- Provide assistance with all distribution activities involved with the installation, repair and maintenance of the distribution system to include:
- Operating basic equipment and tools
- Traffic control
- Landscaping and general maintenance
- Digging, shoring, repairing leaks, testing and wrapping pipes
- Pressure recording devices
- Uses a variety of tools (hand, air, shovels, etc.) while performing distribution crew activities.
- Ensures truck is stocked with equipment, supplies, tools and other equipment in neat and orderly condition.
- Operates Automated Dispatch system to complete meter reads and turn-offs service at customer’s premise.
- Identifies abnormal operating conditions and takes appropriate actions.
- Performs simple sniff tests to detect gas leaks.
- Performs other job-related duties as required.
Education, Certificate/Licenses:
Required:
- High school diploma or GED
- Mechanical aptitude
- Basic knowledge and use of hand tools and equipment
- Ability to pass basic skills and knowledge assessments
- Valid Driver’s License
Preferred:
- Field operations experience to include distribution crew work
- Experience with heavy equipment operations
- Technical school training and certification
- Welding experience or certification; Commercial driver’s license or permit
Or
Equivalent academic education and experience
Specific Skills & Knowledge:
Required:
- Good written and oral communication
- Ability to use good judgment when working in potentially hazardous and emergency environments
- MS Office and Computer skills – basic proficiency
- Customer Service
- Mechanical aptitude
- Able to operate basic equipment, machinery and simple tools
- Good interpersonal skills
- Ability to resolve and diffuse difficult/escalated situations
- Knowledge of assigned geographical territory
- Ability to smell odorant used to detect gas leaks
Southern Company Gas Competencies:
Business Acumen Driving Results
Engagement Functional Expertise
Working Conditions/Physical Requirements:
- Exposure to outside elements (heat, cold, high winds)
- Safety sensitive
- Heavy lifting, bending, stooping, walking
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job; responsibilities may be changed or added without advance notice. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company
Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications.
The men and women who work at Southern Company understand that we don’t simply provide a product or service. Clean, safe, reliable and affordable energy is essential to our way of life. More than 100 years ago, our company played a major role in the growth and prosperity of the South – and we continue to play a role today through our support of economic development and our philanthropic efforts. We believe the communities we serve should be better off because we’re there.
Our principal business is to make, move and sell energy. Those are the “whats” of our business. But it’s the “hows” that make us different. The actions of our employees are what truly define us and have earned us a high level of trust among our customers, shareholders and regulators.
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