Job Description
Your Role:
A Glass Claims Specialist is responsible for regularly communicating with Safelite Solutions, our third-party billing partner as well as policy holders and claimants to address claims coverage questions and handle glass-only claim matters. This involves writing glass estimates in CCC when needed, as well as addressing any customer concerns.
Your work:
• Speaking with our 3rd party billing partner Safelite Solutions regarding claims coverage questions and other glass only claim matters
• Ability to communicate the same material frequently, in a manner in which our customers understand.
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills.
• Communicating auto policy stipulations regarding the use of Original Equipment Manufacturer (OEM) parts.
• Basic math and computer skills, and the ability to calculate regional sales tax, labor rates etc. for the purpose of settlements.
• Basic to intermediate oral and written communication skills and the ability to draft claim correspondence
• Ability to function in a team and call center environment, working closely with team members to create a cohesive environment.
• Ability to deescalate calls and problem solve in stressful situations.
Required Experience, Education and Skills
• BA/BS degree or equivalent combination of education and experience
• May require Adjuster's license (state-specific)
• Some claims or insurance experience
• Ability to communicate effectively over the telephone using active listening skills
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills
• Basic math and computer skills
• Intermediate oral and written communication skills
• Ability to function in a team and call center environment
• Good command of the English language
• Ability to type 30 wpm
What would make us excited about you?
• 2-3 years customer service experience and some claims or insurance experience.
• Bilingual a plus
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits
Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Must have authorization to work indefinitely in the US
Please note we are hiring for this role remote anywhere in the United States
with the following exceptions: Hawaii and Alaska.
#LI-ML1
The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $25.32-$33.71. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.
This job posting will be unposted on Wed, 10 Dec 2025.
Colorado Specific Job Range :
$52,650.00 - $64,250.00
Your Role:
A Glass Claims Specialist is responsible for regularly communicating with Safelite Solutions, our third-party billing partner as well as policy holders and claimants to address claims coverage questions and handle glass-only claim matters. This involves writing glass estimates in CCC when needed, as well as addressing any customer concerns.
Your work:
• Speaking with our 3rd party billing partner Safelite Solutions regarding claims coverage questions and other glass only claim matters
• Ability to communicate the same material frequently, in a manner in which our customers understand.
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills.
• Communicating auto policy stipulations regarding the use of Original Equipment Manufacturer (OEM) parts.
• Basic math and computer skills, and the ability to calculate regional sales tax, labor rates etc. for the purpose of settlements.
• Basic to intermediate oral and written communication skills and the ability to draft claim correspondence
• Ability to function in a team and call center environment, working closely with team members to create a cohesive environment.
• Ability to deescalate calls and problem solve in stressful situations.
Required Experience, Education and Skills
• BA/BS degree or equivalent combination of education and experience
• May require Adjuster's license (state-specific)
• Some claims or insurance experience
• Ability to communicate effectively over the telephone using active listening skills
• Customer service, decision making, analytical, problem-solving, negotiation and organizational skills
• Basic math and computer skills
• Intermediate oral and written communication skills
• Ability to function in a team and call center environment
• Good command of the English language
• Ability to type 30 wpm
What would make us excited about you?
• 2-3 years customer service experience and some claims or insurance experience.
• Bilingual a plus
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits
Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Must have authorization to work indefinitely in the US
Please note we are hiring for this role remote anywhere in the United States
with the following exceptions: Hawaii and Alaska.
#LI-ML1
The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $25.32-$33.71. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.
This job posting will be unposted on Wed, 10 Dec 2025.
Colorado Specific Job Range :
$52,650.00 - $64,250.00
About CSAA Insurance Group
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities. As insurance industry leaders, we know things can change in an instant. It’s why we’re here.
We’re not afraid of change. We welcome it and use it to advance the cause. For employees, our cause is to become ever more inclusive and supportive of their goals and contributions. For our AAA Members, it’s finding new ways to help them prevent, prepare for and recover from whatever comes. For our communities, it’s exploring new ways of helping them meet evolving challenges.
Whatever may happen, change becomes progress at CSAA IG.
Benefits for today and for your future -- Benefits at CSAA IG represent our commitment to protect our employees by providing for their needs today and helping them prepare for a more secure future. Our suite of benefits is designed to provide for your physical, mental, social and financial health.
Our sense of belonging keeps us together -- Belonging is the feeling of being welcomed and accepted for who you are and the qualities you bring. It’s knowing you’re heard and valued as an individual and employee.
At CSAA IG, we share a strong sense of purpose and a hunger for adventure.
Change should always be expected, but can’t always be predicted. Whatever happens, we remain true to our beliefs and clear on our purpose. We meet change head on and grow from each experience.
A promise to act -- Life is uncertain, but we are not. When our AAA Members need us, we know how to move with the speed, expertise and confidence they rely on.
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