Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Global L&D Operations Manager, you will be part of a team responsible for the front-end execution of virtual and hybrid learning events. You'll play a pivotal role ensuring efficiency, consistency, and top-quality delivery. You will manage learner operations, optimize processes, and drive continuous improvements.

Your key responsibilities:

• Own learner delivery experience, ensuring seamless execution and continuous improvement
• Monitor operations and implement enhancements across learning initiatives
• Work with multi-disciplinary teams to develop and implement streamlined processes -content directors, program managers, and regional/global teams
• Serve as the key point of contact for stakeholder operational queries
• Partner with Shared Services POCs to create and update operational checklists and playbooks
• Collaborate with Faculty POCs to align content updates, staffing needs, and vendor engagement
• Lead annual calendaring, planning session dates and times
• Manage financial tracking, including budget management, accruals, Statements of Work (SOWs), and vendor contracts
• Oversee LMS (SABA) setup and maintenance, including session titles, descriptions, and feedback surveys
• Track learner engagement, flagging issues and ensuring capstone eligibility
• Collect, analyse, and share learner feedback, driving response rate improvements - monitor this and other KPIs, generate metrics reports, and use to drive continuous improvement
• Provide hands-on support during peak learning periods
• Integrate emerging technologies (e.g., GenAI tools, automation) to enhance learning event efficiency and learner engagement
• Identify bottlenecks and implement innovative ideas and best practices to optimize operations
• Execute onsite in-person learning events, ensuring smooth logistics, high-quality participant experience, and seamless coordination across multiple venues and stakeholders
• Up to 20% travel

YOU'RE GOOD AT

We're looking for an experienced leader with a passion for driving operational excellence in Learning & Development.

• You have a passion for delivering outstanding customer service, are highly organised, energised and skilled at identifying areas of improvement and making them happen
• You thrive working autonomously but also love to collaborate - you are self-driven, anticipating challenges or bottlenecks and are planning effectively around them
• You are very organized and efficient- in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, while still seeing the big picture
• You are skilled and able to learn new technologies and systems quickly and willing to try things to see what works, what does not and how we can make things better
• You build strong working relationships across seniorities and quickly gain trust with your key stakeholders
• You keep an open mind, embrace change positively and flex to different situations
• You are excited to work in an internationally diverse team

What You'll Bring

We are looking for this person to have:

• 6-8+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast-paced organization
• Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello.
• Demonstrated project management skills, with the ability to prioritize, problem-solve, and deliver results
• Excellent stakeholder management abilities across multiple regions and seniority levels
• Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success
• Strong communication and storytelling skills, with a focus on influencing stakeholders
• A collaborative mindset with a solutions-oriented approach and ability to work autonomously
• Experience with emerging technologies like AI or automation is a plus.

Who You'll Work With

A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work, in close contact with the "Global L&D Service Center" which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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