Home Care Services Assistant
Job Description
As a member of the patient care team and under indirect supervision by administrators, performs all aspects of clerical support services for the departments providing home care benefits (i.e., Hospice and Home Health).
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Coordinates Patient Care Activities:
- Processes referrals for service using multiple mainframe computer system.
- Assists department staff, Patient Care Coordinators, discharge planners, physicians, and patients in coordinating service activities (e.g. home visits, transfers, bereavement, etc.) with scheduling, staffing, tracking and problem solving functions.
- Maintains Home Care Records (Chart and Computerized):
- Creates computerized and chart records for home care patient cases.
- Maintains accurate patient care records through data entry into computerized records and filing into charts.
- Monitors integrity of patient care records by identifying, problem-solving, and correcting errors identified.
- Provides General Office Clerical Support Functions:
- Performs reception duties with quality of service orientation including use of multi-line phone, assisting callers with appropriate level of attention, and distributing incoming/out-going mail and fax transmissions.
- Accesses multiple mainframe computer data bases to assist in coordinating, providing, and documenting home care services.
- Types simple documents using word processing, spreadsheet, and desk-top publishing software applications.
- Monitors and maintains office and medical supplies for appropriate stock levels and integrity.
- Uses copy machine to complete duplication requests, including large, collated, double-sided projects.
- Supports optimal functioning of office equipment (e.g., fax, copier, printers,) by monitoring functioning, re-supplying, and problem-solving.
- Assists with scheduling, payroll, and accounts payable activities.
- Acts as resource to internal and external customers.
- Actively and effectively participates in department quality improvement activities.
- Performs other duties as assigned.
- Assume other activities and responsibilities from time to time as directed.
- One year clerical experience or working with the public in a service related industry.
- Typing 35 wpm.
- Familiarity with basis office equipment (e.g., multi-line phones, fax copier, and computer, etc.). Abilities required: Plan, organize, prioritize, and integrate complex multiple tasks;
- Work collaboratively and constructively as a team member;
- Communicate effectively (orally and in writing) with customer service orientation;
- Take initiative, constructively problem solve, and exercise sound judgment in decision making in complex or difficult situations;
- Maintain attention to detail with accuracy;
- Adapt to varying assignments and environments effectively;
- Work independently with minimal indirect supervision.
- Please refer to Minimum Work Experience Section.
- N/A
- N/A
- One year Home Health and/or Hospice or equivalent experience.
- Experience with KPHCP mainframe patient record systems (i.e., CBSS, OPAS, KPDS, and RMSO).
- Experience with personal computer, word processing, spreadsheet and desk top publishing applications.
- Medical Terminology.
- Medical Records experience.
- Weekend position
- Scheduled work hours per week will be 20-32.
Basic Qualifications:Experience
Notes:
As a member of the patient care team and under indirect supervision by administrators, performs all aspects of clerical support services for the departments providing home care benefits (i.e., Hospice and Home Health).
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Coordinates Patient Care Activities:
- Processes referrals for service using multiple mainframe computer system.
- Assists department staff, Patient Care Coordinators, discharge planners, physicians, and patients in coordinating service activities (e.g. home visits, transfers, bereavement, etc.) with scheduling, staffing, tracking and problem solving functions.
- Maintains Home Care Records (Chart and Computerized):
- Creates computerized and chart records for home care patient cases.
- Maintains accurate patient care records through data entry into computerized records and filing into charts.
- Monitors integrity of patient care records by identifying, problem-solving, and correcting errors identified.
- Provides General Office Clerical Support Functions:
- Performs reception duties with quality of service orientation including use of multi-line phone, assisting callers with appropriate level of attention, and distributing incoming/out-going mail and fax transmissions.
- Accesses multiple mainframe computer data bases to assist in coordinating, providing, and documenting home care services.
- Types simple documents using word processing, spreadsheet, and desk-top publishing software applications.
- Monitors and maintains office and medical supplies for appropriate stock levels and integrity.
- Uses copy machine to complete duplication requests, including large, collated, double-sided projects.
- Supports optimal functioning of office equipment (e.g., fax, copier, printers,) by monitoring functioning, re-supplying, and problem-solving.
- Assists with scheduling, payroll, and accounts payable activities.
- Acts as resource to internal and external customers.
- Actively and effectively participates in department quality improvement activities.
- Performs other duties as assigned.
- Assume other activities and responsibilities from time to time as directed.
- One year clerical experience or working with the public in a service related industry.
- Typing 35 wpm.
- Familiarity with basis office equipment (e.g., multi-line phones, fax copier, and computer, etc.). Abilities required: Plan, organize, prioritize, and integrate complex multiple tasks;
- Work collaboratively and constructively as a team member;
- Communicate effectively (orally and in writing) with customer service orientation;
- Take initiative, constructively problem solve, and exercise sound judgment in decision making in complex or difficult situations;
- Maintain attention to detail with accuracy;
- Adapt to varying assignments and environments effectively;
- Work independently with minimal indirect supervision.
- Please refer to Minimum Work Experience Section.
- N/A
- N/A
- One year Home Health and/or Hospice or equivalent experience.
- Experience with KPHCP mainframe patient record systems (i.e., CBSS, OPAS, KPDS, and RMSO).
- Experience with personal computer, word processing, spreadsheet and desk top publishing applications.
- Medical Terminology.
- Medical Records experience.
- Weekend position
- Scheduled work hours per week will be 20-32.
Basic Qualifications:Experience
Notes:
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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