Job Description
Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.
Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.
Infrastructure Engineers are responsible for providing a reliable, flexible, scalable, secure, and efficient IT infrastructure to meet current and future organizational needs. They have deep knowledge and hands-on experience in enterprise-wide platforms, and solve technical problems while working on technology initiatives. Infrastructure Engineers have strong architectural, leadership, and technical skills. They ensure delivery of high-quality artifacts, define standards and configuration for the IT infrastructure and ensure adherence to these standards. Infrastructure Engineers interact in a highly effective manner with other team members and management, drive innovation, and influence delivery and performance.
The Workplace Services team is pivotal in shaping the digital experience for this vast workforce. We are seeking an experienced Google Workspace Engineer to administer, support, and optimize our core collaboration and productivity suite. This role is critical in supporting a global user base of over 300,000 employees, ensuring seamless, secure, and efficient access to Google Workspace, Smartsheet, and Lucidcharts.
The ideal candidate is a subject matter expert in large-scale Google Workspace environments and has proven experience managing enterprise Collaboration platforms and SaaS applications. The candidate in this role will be responsible for technical administration, Tier 3 support, security policy enforcement, and process automation to enhance employee productivity across our global operations.
If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.
ROLE
Collaborates with Architects to plan, design, implement, and improve new capabilities, enhancements, solutions and/or platforms.
Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.
Ensures that proposed and existing systems are aligned with organizational standards, goals, and objectives.
Serves as the Subject Matter Expert (SME) and technical engineer for the enterprise collaboration suite, including Google Workspace (Admin Console, Gmail, Drive, Vault, Gemini), Smartsheet, and Lucidchart.
Leads the day-to-day administration, configuration, maintenance, and architecture of all core collaboration platforms to support a global workforce.
Designs and executes global rollouts, configuration baselines, and change management processes for new and existing features and tools.
Implements, maintains, and enforces security controls and governance policies (DLP, data residency, conditional access, SSO/SAML, OAuth) in close collaboration with Information Security, Compliance, and Identity teams.
Designs and implements secure, efficient collaboration solutions using Google Drive and Docs, including managing API-driven workflows for file storage, sharing controls, and document generation.
Ensures the platform remains compliant with internal standards, best practices, and relevant regulatory requirements.
Develops, maintains, and leverages scripting and automation tools (Google Apps Script, Python, PowerShell, GAM) to reduce operational load and enhance service quality.
Leads the integration of Google Workspace and complementary collaboration platforms (Smartsheet, Lucidchart) with other enterprise systems to create seamless, efficient cross-departmental workflows.
Leads and supports data migration projects between collaboration platforms (e.g., from M365 to Google Drive).
Acts as the highest point of technical escalation (Tier 3) for complex or critical issues related to platform functionality, identity, security, or API integrations.
Leads root cause analysis (RCA) and maintains SLA and incident management processes, including participation in on-call rotations.
Develops and performs knowledge transfer to global support teams to delegate resolution of recurring support requests and reduce escalation volume.
Continues to evaluate emerging collaboration technologies and industry trends, developing strategic recommendations and roadmaps to enhance the digital employee experience.
Develops and maintains detailed reporting on collaboration tool usage, system performance, security posture, and license management.
Partners with IT asset management to optimize platform licensing at an enterprise scale, providing data-driven recommendations for cost control and feature adoption.
Develops and delivers technical guidance, training programs, and comprehensive documentation for global support teams and end-users on platform usage and best practices.
Supports large-scale user/directory integrations and ensures the support ecosystem is prepared for new feature rollouts.
REQUIRED
3+ years of hands-on experience administering, securing, and evolving Google Workspace (or Microsoft M365) in a large-scale enterprise environment.
Google Workspace Administrator certification (or relevant Microsoft/Cloud equivalent).
Deep expertise in Google Workspace security and compliance features, including Vault, DLP, auditing, and threat analysis.
Proven experience implementing and managing API-driven automation for Google Workspace services.
Hands-on experience with Google Workspace API security, OAuth, and API integrations.
Proficiency in writing and executing GAM (Google Apps Manager) command-line scripts.
Proficiency with Google Apps Script for custom solutions and automation.
Hands-on experience with third-party Google Workspace management/automation tools (e.g., Bettercloud).
Strong knowledge of identity and access management principles, including hands-on experience with GCDS (Google Cloud Directory Sync) and/or integrating Google Workspace with modern IDPs (e.g., AWS IAM, Azure Active Directory).
Strong understanding of governance, policy creation, and lifecycle management for collaboration platforms.
Experience with continuous monitoring, security compliance, and risk analysis frameworks specific to cloud environments.
Knowledge of and proficiency with leveraging AI tools, including Gemini for Workspace, to enhance platform functionality, support, and user experience.
Strong communication and interpersonal skills, with the ability to clearly explain complex technical concepts to non-technical stakeholders and leadership.
Ability to work independently, manage multiple projects, and prioritize tasks effectively in a dynamic, fast-paced operations environment.
Recommended
Bachelor’s degree in Information Technology, Computer Science, or a related technical field, and/or equivalent relevant work experience.
Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Required Documents
● Cover Letter
● Resume
California applicants, please click here to review the Costco Applicant Privacy Notice.
Level 1 - $85,000 - $110,000
Level 2 - $105,000 - $135,000
Level 3 - $130,000 - $160,000, Bonus and Restricted Stock Unit (RSU) eligible
Level SR - $150,000 - $190,000, Bonus and Restricted Stock Unit (RSU) eligible
Level Staff - $180,000 - $225,000, Bonus and Restricted Stock Unit (RSU) eligible
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com
If hired, you will be required to provide proof of authorization to work in the United States. In some cases, applicants and employees for selected positions will not be sponsored for work authorization, including, but not limited to H1-B visas.
Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.
Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.
Infrastructure Engineers are responsible for providing a reliable, flexible, scalable, secure, and efficient IT infrastructure to meet current and future organizational needs. They have deep knowledge and hands-on experience in enterprise-wide platforms, and solve technical problems while working on technology initiatives. Infrastructure Engineers have strong architectural, leadership, and technical skills. They ensure delivery of high-quality artifacts, define standards and configuration for the IT infrastructure and ensure adherence to these standards. Infrastructure Engineers interact in a highly effective manner with other team members and management, drive innovation, and influence delivery and performance.
The Workplace Services team is pivotal in shaping the digital experience for this vast workforce. We are seeking an experienced Google Workspace Engineer to administer, support, and optimize our core collaboration and productivity suite. This role is critical in supporting a global user base of over 300,000 employees, ensuring seamless, secure, and efficient access to Google Workspace, Smartsheet, and Lucidcharts.
The ideal candidate is a subject matter expert in large-scale Google Workspace environments and has proven experience managing enterprise Collaboration platforms and SaaS applications. The candidate in this role will be responsible for technical administration, Tier 3 support, security policy enforcement, and process automation to enhance employee productivity across our global operations.
If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.
ROLE
Collaborates with Architects to plan, design, implement, and improve new capabilities, enhancements, solutions and/or platforms.
Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.
Ensures that proposed and existing systems are aligned with organizational standards, goals, and objectives.
Serves as the Subject Matter Expert (SME) and technical engineer for the enterprise collaboration suite, including Google Workspace (Admin Console, Gmail, Drive, Vault, Gemini), Smartsheet, and Lucidchart.
Leads the day-to-day administration, configuration, maintenance, and architecture of all core collaboration platforms to support a global workforce.
Designs and executes global rollouts, configuration baselines, and change management processes for new and existing features and tools.
Implements, maintains, and enforces security controls and governance policies (DLP, data residency, conditional access, SSO/SAML, OAuth) in close collaboration with Information Security, Compliance, and Identity teams.
Designs and implements secure, efficient collaboration solutions using Google Drive and Docs, including managing API-driven workflows for file storage, sharing controls, and document generation.
Ensures the platform remains compliant with internal standards, best practices, and relevant regulatory requirements.
Develops, maintains, and leverages scripting and automation tools (Google Apps Script, Python, PowerShell, GAM) to reduce operational load and enhance service quality.
Leads the integration of Google Workspace and complementary collaboration platforms (Smartsheet, Lucidchart) with other enterprise systems to create seamless, efficient cross-departmental workflows.
Leads and supports data migration projects between collaboration platforms (e.g., from M365 to Google Drive).
Acts as the highest point of technical escalation (Tier 3) for complex or critical issues related to platform functionality, identity, security, or API integrations.
Leads root cause analysis (RCA) and maintains SLA and incident management processes, including participation in on-call rotations.
Develops and performs knowledge transfer to global support teams to delegate resolution of recurring support requests and reduce escalation volume.
Continues to evaluate emerging collaboration technologies and industry trends, developing strategic recommendations and roadmaps to enhance the digital employee experience.
Develops and maintains detailed reporting on collaboration tool usage, system performance, security posture, and license management.
Partners with IT asset management to optimize platform licensing at an enterprise scale, providing data-driven recommendations for cost control and feature adoption.
Develops and delivers technical guidance, training programs, and comprehensive documentation for global support teams and end-users on platform usage and best practices.
Supports large-scale user/directory integrations and ensures the support ecosystem is prepared for new feature rollouts.
REQUIRED
3+ years of hands-on experience administering, securing, and evolving Google Workspace (or Microsoft M365) in a large-scale enterprise environment.
Google Workspace Administrator certification (or relevant Microsoft/Cloud equivalent).
Deep expertise in Google Workspace security and compliance features, including Vault, DLP, auditing, and threat analysis.
Proven experience implementing and managing API-driven automation for Google Workspace services.
Hands-on experience with Google Workspace API security, OAuth, and API integrations.
Proficiency in writing and executing GAM (Google Apps Manager) command-line scripts.
Proficiency with Google Apps Script for custom solutions and automation.
Hands-on experience with third-party Google Workspace management/automation tools (e.g., Bettercloud).
Strong knowledge of identity and access management principles, including hands-on experience with GCDS (Google Cloud Directory Sync) and/or integrating Google Workspace with modern IDPs (e.g., AWS IAM, Azure Active Directory).
Strong understanding of governance, policy creation, and lifecycle management for collaboration platforms.
Experience with continuous monitoring, security compliance, and risk analysis frameworks specific to cloud environments.
Knowledge of and proficiency with leveraging AI tools, including Gemini for Workspace, to enhance platform functionality, support, and user experience.
Strong communication and interpersonal skills, with the ability to clearly explain complex technical concepts to non-technical stakeholders and leadership.
Ability to work independently, manage multiple projects, and prioritize tasks effectively in a dynamic, fast-paced operations environment.
Recommended
Bachelor’s degree in Information Technology, Computer Science, or a related technical field, and/or equivalent relevant work experience.
Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Required Documents
● Cover Letter
● Resume
California applicants, please click here to review the Costco Applicant Privacy Notice.
Level 1 - $85,000 - $110,000
Level 2 - $105,000 - $135,000
Level 3 - $130,000 - $160,000, Bonus and Restricted Stock Unit (RSU) eligible
Level SR - $150,000 - $190,000, Bonus and Restricted Stock Unit (RSU) eligible
Level Staff - $180,000 - $225,000, Bonus and Restricted Stock Unit (RSU) eligible
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com
If hired, you will be required to provide proof of authorization to work in the United States. In some cases, applicants and employees for selected positions will not be sponsored for work authorization, including, but not limited to H1-B visas.
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