Inpatient Psychiatric Case Manager On-Call

Kaiser Permanente

Santa Clara, CA

Full-Time

Inpatient Psychiatric Case Manager On-Call

Kaiser Permanente

Santa Clara, CA

Full-Time

May 02, 2025

Healthcare Services

Job Description

Job Summary:
Provides inpatient and intensive outpatient case management for high-risk, high-utilizing members with acute and/or chronic psychiatric conditions across the continuum of care. Develops treatment and care plans for the specific population.

Essential Responsibilities:

Plans, develops, coordinates, assesses, and evaluates services provided to members to promote quality and cost effective outcomes.

Develops and maintains case management policies and procedures to assure optimal and appropriate member utilization of services.

Coordinates the interdisciplinary approach to providing continuity of care, including utilization management, transfer coordination, discharge planning, and obtaining all authorizations/approvals for outside services.

Participates in the development of care paths. As an Intensive Case Manager coordinates the care of a large caseload of high risk patients and provides assessments and interventions in the community including in-home visits.

Consults with internal and external physicians, health care providers, discharge planning and outside agencies regarding continued care/treatment or hospitalization. Arranges and monitors follow-up appointments. Makes referrals to appropriate community services.

Identifies and recommends opportunities for cost savings and quality of care improvements across the continuum. Develops and collects reports and data, and trends utilization of health care resources.

Develops and presents in-service training and communication to both internal and external stakeholders Interprets regulations, health plan benefits, policies, and procedures for members, physicians, medical office staff, contract providers, and outside agencies. Coordinates the transmission of clinical and benefit information and treatment to patients, families and outside agencies including issuing Non-Coverage and Denial of Benefits letters consistent with Health Plan Regulations.

Acts as liaison to psychiatry clinics outside agencies, non-plan facilities, and outside providers. Coordinates repatriation of patients and monitors their quality of care.

Provides administrative case management oversight to Inpatient Psychiatric Facilities, Crisis Residential Programs, and IMDs to ensure that services delivered to our members meet Kaisers Quality and Utilization expectations and guidelines. Provides administrative on-call to the RSR/Sub regional Office. Provides Clinical and Administrative documentation in accordance with Kaiser Regional Psychiatric Standards including the Inpatient/Integrated Urgent Services Guidelines.

Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications: Experience

Minimum two (2) years of experience in an inpatient psychiatric setting or psychiatric emergency service.

Minimum two (2) years of experience of care management or clinical experience.

Education

Masters degree (Social Work or Psychology), or PhD (Psychology) required.

License, Certification, Registration

Psychologist License (California) OR Licensed Clinical Social Worker (California) OR Licensed Marriage and Family Therapist (California)

National Provider Identifier required at hire

Additional Requirements:

Responsibility for a large caseload (50-100) for an extended period of time.
Demonstrated expertise in crisis management.
Demonstrated experience in utilization data collection and cost benefit analysis.
Knowledge of TJC, and other local, state, and federal regulations.
Travel is required.
Must be able to work in a Labor Partnership Environment.

Preferred Qualifications:

Plans, develops, coordinates, assesses, and evaluates services provided to members to promote quality and cost effective outcomes.

Develops and maintains case management policies and procedures to assure optimal and appropriate member utilization of services.

Coordinates the interdisciplinary approach to providing continuity of care, including utilization management, transfer coordination, discharge planning, and obtaining all authorizations/approvals for outside services.

Participates in the development of care paths. As an Intensive Case Manager coordinates the care of a large caseload of high risk patients and provides assessments and interventions in the community including in-home visits.

Consults with internal and external physicians, health care providers, discharge planning and outside agencies regarding continued care/treatment or hospitalization. Arranges and monitors follow-up appointments. Makes referrals to appropriate community services.

Identifies and recommends opportunities for cost savings and quality of care improvements across the continuum. Develops and collects reports and data, and trends utilization of health care resources.

Develops and presents in-service training and communication to both internal and external stakeholders Interprets regulations, health plan benefits, policies, and procedures for members, physicians, medical office staff, contract providers, and outside agencies. Coordinates the transmission of clinical and benefit information and treatment to patients, families and outside agencies including issuing Non-Coverage and Denial of Benefits letters consistent with Health Plan Regulations.

Acts as liaison to psychiatry clinics outside agencies, non-plan facilities, and outside providers. Coordinates repatriation of patients and monitors their quality of care.

Provides administrative case management oversight to Inpatient Psychiatric Facilities, Crisis Residential Programs, and IMDs to ensure that services delivered to our members meet Kaisers Quality and Utilization expectations and guidelines. Provides administrative on-call to the RSR/Sub regional Office. Provides Clinical and Administrative documentation in accordance with Kaiser Regional Psychiatric Standards including the Inpatient/Integrated Urgent Services Guidelines.

Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications: Experience

Minimum two (2) years of experience in an inpatient psychiatric setting or psychiatric emergency service.

Minimum two (2) years of experience of care management or clinical experience.

Education

Masters degree (Social Work or Psychology), or PhD (Psychology) required.

License, Certification, Registration

Psychologist License (California) OR Licensed Clinical Social Worker (California) OR Licensed Marriage and Family Therapist (California)

National Provider Identifier required at hire

Additional Requirements:

Responsibility for a large caseload (50-100) for an extended period of time.
Demonstrated expertise in crisis management.
Demonstrated experience in utilization data collection and cost benefit analysis.
Knowledge of TJC, and other local, state, and federal regulations.
Travel is required.
Must be able to work in a Labor Partnership Environment.

Preferred Qualifications:

About Kaiser Permanente

At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.

Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.

Related Jobs

Xfinity Retail Service Associate - Peachtree Corners

Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 28, 2025 Peachtree Corners, GA

Xfinity Retail Service Associate - Bilingual Spanish Speaking Required

Comcast

Dec 28, 2025 Miami, FL

Assistant Store Manager

Comcast

Dec 28, 2025 Holyoke, MA

Xfinity Retail Service Associate - Peachtree Corners

Comcast

Dec 28, 2025 Peachtree Corners, GA

Xfinity Retail Service Associate - Bilingual Spanish Speaking Required

Comcast

Dec 28, 2025 Miami, FL

Assistant Store Manager

Comcast

Dec 28, 2025 Holyoke, MA

Xfinity Retail Service Associate - Peachtree Corners

Comcast

Dec 28, 2025 Peachtree Corners, GA

Xfinity Retail Service Associate - Bilingual Spanish Speaking Required

Comcast

Dec 28, 2025 Miami, FL

Assistant Store Manager

Comcast

Dec 28, 2025 Holyoke, MA

Xfinity Retail Service Associate - Peachtree Corners

Comcast

Dec 28, 2025 Peachtree Corners, GA

Xfinity Retail Service Associate - Bilingual Spanish Speaking Required

Comcast

Dec 28, 2025 Miami, FL

Assistant Store Manager

Comcast

Dec 28, 2025 Holyoke, MA

Xfinity Retail Service Associate - Peachtree Corners

Comcast

Dec 28, 2025 Peachtree Corners, GA

Xfinity Retail Service Associate - Bilingual Spanish Speaking Required

Comcast

Dec 28, 2025 Miami, FL

Assistant Store Manager

Comcast

Dec 28, 2025 Holyoke, MA

Apply For This Job

Inpatient Psychiatric Case Manager On-Call

Kaiser Permanente

Santa Clara, CA

May 2, 2025

Full-time

Your Information

First Name *

Last Name *

Email Address *

This email belongs to another account. Please use a diferent email address or Sign In.

Zip Code *

Password *

Confirm Password *

Which groups do you identify with?

Veteran
Hispanic
Black or African-American
Woman
LGBTQ+
Asian
Disabled
Other / Choose not to identify

Create your Profile from your Resume

Resume

Allow employers to search for my resume

By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.